Our appliance repair company is looking for a skilled Service Manager to join our team. As a Service Manager, you will be responsible for managing our team of technicians and ensuring that all repairs are completed in a timely and professional manner. You will be responsible for maintaining customer satisfaction by ensuring that all repairs are completed to a high standard, and that our technicians are providing excellent customer service.

Responsibilities:

Manage and lead a team of technicians

Ensure all repairs are completed efficiently and to a high standard

Respond to customer inquiries and concerns in a timely manner

Monitor and improve customer satisfaction levels

Maintain inventory levels of repair parts and supplies

Create and maintain work schedules for technicians

Train and develop technicians to ensure they are up to date with industry standards and best practices

Report regularly to senior management on service performance

Requirements:

3+ years of experience in a management role in the appliance repair industry

Excellent communication and customer service skills

Strong organizational and time management skills

Ability to work under pressure and in a fast-paced environment

Ability to lead and motivate a team

Knowledge of repair techniques and best practices

Proficient in Microsoft Office and other relevant software

If you are a skilled Service Manager with a passion for providing excellent customer service and leading a team to success, we encourage you to apply for this exciting opportunity. We offer competitive compensation, benefits, and opportunities for growth within our company.

To apply, please submit your resume and cover letter outlining your qualifications and experience in the appliance repair industry.

<p class="disclaimer"><span style="font-size: 8pt;"><strong>Notice</strong></span></p> <p class="disclaimer"><span style="font-size: 8pt;"><em>Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.</em></span></p> <p class="disclaimer"><span style="font-size: 8pt;"><strong>*Acknowledgement</strong></span></p> <p class="disclaimer"><span style="font-size: 8pt;"><em>I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.</em></span></p>