Part Time CSR Position

We at Mr. Appliance® are looking for a great person to join our team. As a Customer Service Representative, you are a key member of the team and represent Mr. Appliance on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

This position is right for you if:

You’re looking for a part time position

You’re self-motivated, energetic, and enjoy helping people.

You’re driven to provide the highest level of customer service and satisfaction

You’re able to effectively manage a variety of situations on a day-to-day basis.

Comfortable and confident using computers, scanners, phone systems and other office devices

Work Days are Monday through Friday. Part time and fill in. General hours will be 7:00 a.m. to 12:00 noon. You will also occasionally fill in for other CSRs when they are out of the office, or as needed.

We live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

Specific Responsibilities:

Receive incoming calls in a professional and courteous manner

Answer calls quickly

Schedule appointments

Through your interaction with customers on the phone you will build their appreciation for our company and team

Complete work orders, return customer calls, and respond to customer complaints

Perform other duties as needed which may include cross-training in related positions

Other duties may include: part ordering, receiving parts, shipping parts back (returns), cleaning the office and bathroom, writing and sending out Thank you notes to customers & vendors, filing, updating information into the system, handling accounts receivables (billing and calling to get payments), manage business social media

Job Requirements:

Available Monday through Friday

Strong written and verbal communication skills

Detail-oriented with strong data entry skills

Positive Attitude

Team player who can also work independently

Benefits: Limited benefits available after 90 days: Paid Sick Leave, LWOP