Job Description

WE ARE ACTIVELY INTERVIEWING FOR THIS POSITION - APPLY TODAY AND OUR HIRING MANAGER WILL FOLLOW UP! As a Customer Service Representative, you are a vital team member and represent Mr. Appliance of West Loop on service support calls. You are the voice of Mr. Appliance of West Loop and the first point of contact for our valued customers.  Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and can manage a variety of situations on a day-to-day basis effectively. On a normal day, you will take customer inquiries, schedule new service appointments in our state-of-the-art system, collect customer name, contact information, home appliance requiring repair, a brief description of the issue being experienced, appliance brand, type with model/serial number if available, and payment type. BENEFITS:

• Work Remotely
• Flexible Schedule within an 8 am - 5 pm work day, Monday - Friday
• Business will be closed on Major Holidays
• No weekends or evenings!
• Benefits will vary based on hours worked
• Direct Deposit or Pay Check Debit Card Selection is available

SPECIFIC RESPONSIBILITIES:

• Receive incoming calls in a professional and courteous manner
• Complete work orders, return customer calls and respond to customer complaints
• Check Follow-up appointments for customer updates and schedule return appointments
• Perform other duties as needed which may include cross-training in related positions
• Review part order status and update the assigned Repair Technician
• Additional duties to support outreach efforts

JOB REQUIREMENTS:

• Minimum two years of admin experience
• Strong written and verbal communication skills  
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• Reflecting the Mr. Appliance Code of Values

 Each of the 350+ Mr. Appliance locations are independently owned and operated franchises. We live our code of values with RESPECT for all people, INTEGRITY in all dealings, serving customers with ENTHUSIASM, and HAVING FUN IN THE PROCESS. Flexible work from home options available.

NOTICE

Mr. Appliance LLC is the franchisor of the Mr. Appliance® franchised system. Each Mr. Appliance® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Appliance LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Appliance LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*ACKNOWLEDGEMENT

I acknowledge that each independent Mr. Appliance® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Appliance LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Appliance LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.