Full Time Position: Office/Client Service Manager

Mr. Handyman is a home and commercial repair and maintenance company with exceptional customer service and high quality service. We are the solution to our customer’s problems and most customers call to find out how we can assist them with their home improvement project.

The person will be highly motivated with strong communications skills who will lead and manage customer satisfaction, customer service agent(s), scheduling for Service Technicians, business performance metrics, customer reviews. Creative problem solving, organizational and people and time management skills. Experience doing the same is required.

-Quality control of office practices (monitor calls, review content of jobs for clarity, ensure all confirmations, follow up calls, overnight calls are handled in a timely manner)

-Answer all digital leads (Angie’s List, Yelp, Home Advisor, Home Depot Pro-Referral, Website Chats); back-up to incoming phone calls

-Manage commercial business and develop a commercial development program locally.

-Help support Owner with estimate development and follow-up.

-Manage Account Receivables

Audit daily invoices to ensure Tech has gotten paid, if not then what next steps

-First line of escalation for customer issues

-First line with Technician management before owner – on time arrival, messy invoices, billing mistakes, materials accountability.

-Review management across all sites

-Maintains all fleet vehicle records including inventory equipment and maintaining maintenance records.

Minimum qualifications:

Experience in similar role

Strong customer service orientation

Superior communications skills, both verbal and written

Multiple years of general office experience

Proficient in all MS Office applications, including Xcel.

Experience with CRM call systems