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Customer Service Rep / Inside Sales

Mr. Handyman Serving Irvine

Customer Service Rep / Inside Sales

Irvine, CA
Full Time
Paid
  • Responsibilities

    Are you a customer service star?

    If so, we want you!

    This is a career position for an experienced customer service representative ready to learn how to WOW customers.

    We are seeking a friendly and outgoing business professional. This position is designed for someone with Sales, Customer Relations and Administration experience to join our team and to begin a lasting career with a growing company.

    This is a front office position that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, mobile platforms, scheduling and juggling multiple office priorities.

    Due to substantial customer contact, a clear voice with strong, dynamic communication ability is a mandatory requirement for this position. We are offering a very competitive hourly wage. Full-Time Position: we are looking for a career-minded candidate who is motivated, friendly, and success-driven.Must be a self starter and able to work independently. Work from home opportunity.

    Must have:

    High school diploma or equivalent

    At least 2 years in present position

    Computer savvy - we use Apple Macintosh

    Strong organizational skills

    Must have good “people skills”

    Duties include answering customer calls, scheduling work, and performing administrative tasks.

    Previous dispatching and/or construction experience is a plus.

    Excellent customer communication and independent work skills are required. You must:

    Pass a background and drug screen before being hired

    Be highly organized and detail-oriented

    Skills/ Requirements Job duties include, but are not limited to:

    Answer phone and schedule appointments

    Check email and voice mail for messages and return calls

    Review schedule for day/week

    Communicate and review jobs with technicians

    Make appointment confirmation calls

    Make follow-up calls

    Data entry with 45 wpm typing skills

    If you think you are the right fit for our company, please apply today.

    Benefits: after 90 days of service: 6 paid holidays, dental, vision & group life, after 1 year of service: 401K with up to 3% employer match

    We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, age (40 or over), disability, genetic information, veteran status, or any other legally protected status under local, state, or federal law.

    We are actively interviewing for this position - Apply today and our hiring manager will follow-up!