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Seasonal Customer Service Representative

Mr. Handyman of Ann Arbor Saline and Chelsea

Seasonal Customer Service Representative

Ann Arbor, MI
Full Time
  • Responsibilities

    For over 20 years, we've consistently hired reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. Our team of qualified experts live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

    As a Seasonal Customer Service Representative, you are a key member of the team and represent Mr. Handyman on customer calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

    You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

    Specific Responsibilities:

    Receive incoming calls in professional and courteous manner

    Return customer calls, respond to customer complaints, and resolve issues

    Schedule services and dispatch technicians

    Perform marketing functions to sell additional work and earn business

    Perform administrative functions including data entry, payment processing, and supply inventory

    Perform other duties as needed which may include cross-training in related positions

    Job Requirements:

    Previous customer service and sales experience preferred

    Strong written and verbal communication skills

    Computer literate, with working knowledge of work processing, business software and spreadsheet applications

    Detail-oriented with strong data entry skills

    Team player who can work independently

    Benefits: Benefits package varies by location

    This position is a great opportunity for someone who heads for warmer climates in the winter! This position starts in April and ends in late December.

    We are actively interviewing for this position - Apply today and our hiring manager will follow-up!