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Customer Service Representative Skokie

Mr. Handyman of Evanston Skokie and Wilmette

Customer Service Representative Skokie

Skokie, IL
Full Time
Paid
  • Responsibilities

    Mr. Handyman of Evanston, Skokie and Wilmette is seeking a friendly and outgoing Customer Service business professional for our very fast-paced office environment.

    Strong telephone-based customer service experience required.

    This is front office work that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, paperwork, some inside sales, and juggling multiple office priorities.

    We are a local handyman services provider, with a focus on "smaller" projects in the size range of a few hours to a few days. We're looking for a Customer Service Representative with five or more years of experience. Due to substantial customer contact, a clear voice with strong communication skills is a requirement.

    At Mr. Handyman, we do quality work in nice homes and commercial buildings, and we need experienced, motivated, and organized staff members who can work directly with our customers and our Service Technicians (the Handymen) to successfully complete current projects and open doors to future projects. To be considered for this position, you must:

    Be highly organized and detail-oriented

    Be able to be friendly at all times on the phone

    Have computer experience

    Must be a self-starter

    Must be punctual

    Pass a background and drug screen before being hired

    Have some social media experience

    Experience in the construction field is a plus. Experience in the handyman field is a big plus

    Skills/ Requirements Job duties include, but are not limited to:

    Answer phone and schedule appointments

    Check email and online customer inquiries and respond appropriately

    Check voicemail messages and respond appropriately

    Review upcoming schedule for the day and week, and look for opportunities to improve our Service Technicians' schedule

    Communicate and review jobs with Service Technicians as needed

    Make appointment confirmation calls for the following day

    Dispatch, schedule and manage appointments online

    Data entry with 45 wpm typing skills

    Knowledge of Word and Excel is a plus

    Knowledge of Quickbooks Online is a plus

    Knowledge of Service Titan is a big plus