Customer Service Representative Skokie
Mr. Handyman of Evanston, Skokie and Wilmette is seeking a friendly and outgoing Customer Service business professional for our very fast-paced office environment.
Strong telephone-based customer service experience required.
This is front office work that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, paperwork, some inside sales, and juggling multiple office priorities.
We are a local handyman services provider, with a focus on "smaller" projects in the size range of a few hours to a few days. We're looking for a Customer Service Representative with five or more years of experience. Due to substantial customer contact, a clear voice with strong communication skills is a requirement.
At Mr. Handyman, we do quality work in nice homes and commercial buildings, and we need experienced, motivated, and organized staff members who can work directly with our customers and our Service Technicians (the Handymen) to successfully complete current projects and open doors to future projects. To be considered for this position, you must:
Be highly organized and detail-oriented
Be able to be friendly at all times on the phone
Have computer experience
Must be a self-starter
Must be punctual
Pass a background and drug screen before being hired
Have some social media experience
Experience in the construction field is a plus. Experience in the handyman field is a big plus
Skills/ Requirements Job duties include, but are not limited to:
Answer phone and schedule appointments
Check email and online customer inquiries and respond appropriately
Check voicemail messages and respond appropriately
Review upcoming schedule for the day and week, and look for opportunities to improve our Service Technicians' schedule
Communicate and review jobs with Service Technicians as needed
Make appointment confirmation calls for the following day
Dispatch, schedule and manage appointments online
Data entry with 45 wpm typing skills
Knowledge of Word and Excel is a plus
Knowledge of Quickbooks Online is a plus
Knowledge of Service Titan is a big plus