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Book Keeper/ Customer Service Representative

Mr. Handyman of Huntsville

Book Keeper/ Customer Service Representative

2 locations
Huntsville, AL
Madison, AL
Full Time
Paid
  • Responsibilities

    For over 20 years, we've consistently hired reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. Our team of qualified experts live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

    Job description: Mr. Handyman is a fast pace service company that works on small to medium size project for commercial and residential clients. Mr. Handyman is looking for a well-organized individual that can handle the responsibilities for maintaining the financial records of a company by accurately recording the day to day financial transactions of the company, along with providing customer service support when needed.

    Skill/Qualifications

    Tag and monitor fixed assets

    Pay supplier invoices in a timely manner

    Pay any debt as it comes due for payment

    Monitor debt levels and compliance

    Ensure that receivables are collected promptly

    Record cash receipts and make bank deposits

    Conduct a monthly reconciliation of every bank account

    Conduct periodic reconciliations of all accounts to ensure their accuracy

    Issue financial statements

    Provide information to the external accountant who creates the company’s financial statements

    Assemble information for external auditors for the annual audit

    Calculate and issue financial analysis of the financial statements

    Maintain an orderly accounting filing system

    Maintain the chart of accounts

    Maintain the annual budget

    Calculate variances from the budget and report significant issues to management

    Comply with local, state, and federal government reporting requirements

    Provide clerical and administrative support to management as requested

    Receive incoming calls in a professional and courteous manner.

    Return customer calls, respond to customer complaints and resolve issues.

    Schedule services and dispatch technicians

    Perform marketing functions to sell additional work and earn business

    HR documentation including employee handbook, government regulations and insurance.

    Keep management updated and informed

    Manage invoicing, budgets, payroll, account receivables and account payables.

    Maintain all vehicle records

    Review and analyze company reports, including summarizing information and identifying trends.

    Mange invoicing, budgets, payroll, account receivables, and account payables.

    Duties include, (but not limited to):

    Answer phone and schedule appointments

    Check email and voice mail for messages and return calls

    Review schedule for day/week

    Communicate and review jobs with service technicians

    Make appointment confirmation calls

    Make follow-up calls

    Data entry with 45 wpm typing skills

    We use Microsoft Office, so a working knowledge of Word and Excel is a requirement

    Return customer calls, respond to customer complaints, and resolve issues.

    Education/Experience:

    BS or BA degree (or equivalent experience)

    Minimum 10 years of previous experience in customer service.

    Bookkeeping/Accounting Experience

    Previous dispatching and construction experience a plus

    Must have experience with QuickBooks Online

    Computer proficiency in Microsoft Office, Excel, and relationship management software.

  • Locations
    Huntsville, AL • Madison, AL