We are seeking an Inside Sales/Customer Concierge pro to join our Home Improvement team! You will resolve customer questions, book appointments and offer solutions to drive company revenue. We are a 10 year old and growing Home Improvement and Home Maintenance/Repair provider looking to hire an individual that thrives in a dynamic environment. The role is to manage a combination of Inside Sales, Scheduling/Dispatch and Customer Concierge responsibilities. This is front office work that requires extensive customer interaction on the phone.

Responsibilities:

Manage leads from from inbound calls, emails, chat's and walk-in business

Present and sell home improvement services to new and existing customers

Book and schedule sold business ... manage schedule changes as needed

Follow-up on un-booked leads

Call customers after service to ensure their satisfaction

Resolve customer inquiries and complaints

​Qualifications:

Clean voice and excellent verbal communication skills

Previous experience with inside sales, account management, or related fields

Familiarity with CRM platforms

Strong technology skills - we run a variety of software programs

Ability to build rapport with clients / strong negotiation skills

Detail-oriented, with strong multi-taking skills

Prior home improvement industry experience a plus

Prior schedule management and dispatch experience a plus