Dispatch/Scheduler/Administration/Supervisor
As an office administrator, you are a key member of the team and represent Mr. Handyman on customer calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
Receive incoming calls in professional and courteous manner
Return customer calls, respond to customer complaints, and resolve issues
Schedule services and dispatch technicians
Perform marketing functions to sell additional work and earn business
Perform administrative functions including data entry, payment processing, and supply inventory
Perform other duties as needed which may include cross-training in related positions
Ability to manage a team
Job Requirements:
Previous customer service and sales experience required
Home improvement experience preferred but not required
Strong written and verbal communication skills
Computer literate, with working knowledge of work processing, business software and spreadsheet applications
Detail-oriented with strong data entry skills
Team player who can work independently
Benefits:
Paid vacation after 1 year of employment
Paid Holidays
Health Insurance after 90 days
Potential for annual paid incentive trip
Performance Bonus
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Mr. Handyman services the following areas: Belleville, Fairview Heights, O'Fallon, Shiloh, Waterloo, Columbia, Collinsville, Edwardsville, Glen Carbon, Maryville, Moro