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Customer Service Representative CSR

Mr. Handyman of Mooresville

Customer Service Representative CSR

Mooresville, NC
Full Time
Paid
  • Responsibilities

    Benefits:

    Consistent M-F Work Schedule

    Paid Time Off

    Incentives in addition to base pay

    Great Office Environment

    and More

    Total Compensation: $32,000 to $37,500/ year

    Position Summary: Experienced administrative and sales professional who is dependable and highly organized with business maturity, enthusiasm, and a positive attitude who loves delighting the customer. This role interacts with customers regularly by sharing the value and services offered, scheduling appointments, and following up to ensure projects were completed as expected.

    Full-Time Position: We are looking for a career-minded candidate who is motivated, friendly, and success driven.

    Skills/Qualifications:

    Superior customer service to include sales functions and customer relations

    Technically savvy utilizing a variety of platforms including software, tablets, smart phones, apps, Microsoft Office Suite, cloud-based systems, and social media

    Excellent organizational skills and record keeping (attention to detail is critical)

    Utilize clear and concise verbal, written, and interpersonal communication skills to work with and support all employees and owners

    Ensure accuracy within the system throughout customer life-cycle

    Ability to multi-task and prioritize workload

    Can delegate to and work with other office staff

    Education/Experience:

    Desired: College degree or courses, certifications, advanced training in sales or administration

    Minimum 5 years of previous experience in customer service and/ or sales leadership

    Experience with scheduling/ dispatching/ routing

    Computer proficiency with Microsoft Office Suite; especially Outlook, Word, and Excel

    Computer proficiency with relationship management/ scheduling software

    Computer proficiency with the Service Titan platform a plus

    Familiarity with home improvements projects a plus

    Previous experience in a service-based business a plus

    ABOUT US

    The Safe, Guaranteed Solution to Your Home Repair and Maintenance Needs

    Mr. Handyman is your one-call solution for a wide range of home maintenance and repair needs. Our uniformed technicians are fully insured professionals. We arrive on time in uniform and a marked van with the tools to complete the job right.

    Mr. Handyman technicians are highly skilled craftsmen with an average of 10 years’ experience in the trades. We’re home repair and improvement experts, and we are known for the quality of our workmanship and professional reliability so you know the job will be done correctly and efficiently.

    Mr. Handyman, a Neighborly company, was founded in 1996 and has served nearly 1 million customers across North America. Here are a few reasons why our customers recommend Mr. Handyman to their friends.

    One simple call provides easy scheduling

    On time arrival

    Job is done right the first time

    Wide variety of repair, maintenance and improvements services

    Technicians have an average of 10 years’ experience in the trades and are fully insured for your safety

    We promise to clean up when we’re done

    Our quality workmanship is guaranteed

    Who is Mr. Handyman?

    Mr. Handyman isn't the guy offering home repair services from the back of his pickup truck. Mr. Handyman is your personal home improvement consultant and a trusted, knowledgeable resource that is part of a leading national service franchise. Our experienced, professional home repair and improvement technicians are skilled craftsmen with an average of 10 years of experience in the trades. We’re so confident in the work we perform that each job we do, whether a repair, installation, assembly or organization task, is backed by our Done Right Guarantee.

    You don’t have time to spend on a service that’s less than reliable and dependable, and you shouldn’t let just anyone in your home. When you need professional handyman services you can trust and depend on to get it done right, you can count on Mr. Handyman.

    Notice

    Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

    *Acknowledgement

    I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.