Customer Service Representative CSR
Benefits:
Consistent M-F Work Schedule
Paid Time Off
Incentives in addition to base pay
Great Office Environment
and More
Total Compensation: $32,000 to $37,500/ year
Position Summary: Experienced administrative and sales professional who is dependable and highly organized with business maturity, enthusiasm, and a positive attitude who loves delighting the customer. This role interacts with customers regularly by sharing the value and services offered, scheduling appointments, and following up to ensure projects were completed as expected.
Full-Time Position: We are looking for a career-minded candidate who is motivated, friendly, and success driven.
Skills/Qualifications:
Superior customer service to include sales functions and customer relations
Technically savvy utilizing a variety of platforms including software, tablets, smart phones, apps, Microsoft Office Suite, cloud-based systems, and social media
Excellent organizational skills and record keeping (attention to detail is critical)
Utilize clear and concise verbal, written, and interpersonal communication skills to work with and support all employees and owners
Ensure accuracy within the system throughout customer life-cycle
Ability to multi-task and prioritize workload
Can delegate to and work with other office staff
Education/Experience:
Desired: College degree or courses, certifications, advanced training in sales or administration
Minimum 5 years of previous experience in customer service and/ or sales leadership
Experience with scheduling/ dispatching/ routing
Computer proficiency with Microsoft Office Suite; especially Outlook, Word, and Excel
Computer proficiency with relationship management/ scheduling software
Computer proficiency with the Service Titan platform a plus
Familiarity with home improvements projects a plus
Previous experience in a service-based business a plus
ABOUT US
The Safe, Guaranteed Solution to Your Home Repair and Maintenance Needs
Mr. Handyman is your one-call solution for a wide range of home maintenance and repair needs. Our uniformed technicians are fully insured professionals. We arrive on time in uniform and a marked van with the tools to complete the job right.
Mr. Handyman technicians are highly skilled craftsmen with an average of 10 years’ experience in the trades. We’re home repair and improvement experts, and we are known for the quality of our workmanship and professional reliability so you know the job will be done correctly and efficiently.
Mr. Handyman, a Neighborly company, was founded in 1996 and has served nearly 1 million customers across North America. Here are a few reasons why our customers recommend Mr. Handyman to their friends.
One simple call provides easy scheduling
On time arrival
Job is done right the first time
Wide variety of repair, maintenance and improvements services
Technicians have an average of 10 years’ experience in the trades and are fully insured for your safety
We promise to clean up when we’re done
Our quality workmanship is guaranteed
Who is Mr. Handyman?
Mr. Handyman isn't the guy offering home repair services from the back of his pickup truck. Mr. Handyman is your personal home improvement consultant and a trusted, knowledgeable resource that is part of a leading national service franchise. Our experienced, professional home repair and improvement technicians are skilled craftsmen with an average of 10 years of experience in the trades. We’re so confident in the work we perform that each job we do, whether a repair, installation, assembly or organization task, is backed by our Done Right Guarantee.
You don’t have time to spend on a service that’s less than reliable and dependable, and you shouldn’t let just anyone in your home. When you need professional handyman services you can trust and depend on to get it done right, you can count on Mr. Handyman.
Notice
Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.