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Customer Service Representative

Mr. Handyman of N.E. Austin and Georgetown

Customer Service Representative

Georgetown, TX
Part Time
Paid
  • Responsibilities

    Mr Handyman of NE Austin and Georgetown is seeking a friendly and outgoing business professional for our very fast-paced office environment. This position will begin as part time and turn into full time. It is ideal for a candidate looking for an upwardly-mobile career with a stable and growing company.

    This is front office work that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, paperwork, sales, and the juggling multiple office priorities.

    We are a local General Contractor, with a focus on "smaller" projects in the size range of a few hours to a few weeks. We're looking for Customer Service Reps with experience. Due to substantial customer contact, a clear voice with strong communication skills is a requirement. You must know how to sell quickly and efficiently.

    At Mr. Handyman, we do quality work in nice homes and commercial buildings, and we need experienced, motivated, and organized staff members who can work directly with our customers to successfully complete current projects and open doors to future projects. To be considered for this position, you must:

    Be highly organized and detail-oriented

    Be able to be friendly at all times on the phone

    Computer experience with Microsoft Office and Excel

    Must be a self-starter and punctual

    Pass a background and drug screen before being hired

    Experience in the construction and remodeling field is a plus

    Service Titan experience is a plus

    English and Spanish is a plus

    Skills/ Requirements Job duties include, but are not limited to:

    Answer phone and schedule appointments

    Answer all incoming leads as quickly as possible

    Check email and voice mail for messages and return calls

    Review schedule for day/week

    Communicate and review jobs with service technicians

    Make appointment confirmation calls

    Make follow-up calls

    Data entry with 45 wpm typing skills

    We use Microsoft Office, so a working knowledge of Word and Excel is a requirement

    Collections over the phone and via email