Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Customer Service Rep

Mr. Handyman of Northern Wake County

Customer Service Rep

Raleigh, NC
Full Time
Paid
  • Responsibilities

    Six year old, and growing, Home Improvement & Home Maintenance/Repair service provider looking to hire an Inside Sales / Schedule / Dispatch / Customer Concierge rep to join our team to close inbound leads, support business development, job scheduling and dispatch, and provide customer support.

    We’re looking for a results-driven representative to effectively manage our current client base, close leads, develop relationships and manage the schedule. This is front office work that requires extensive customer interaction on the phone. We strive for 100% customer satisfaction. This position involves extensive use of computers, sales, and managing multiple office priorities.

    This is an opportunity for an experienced team player to assume a role with growth potential at a company with an excellent reputation in the greater Raleigh market. The ideal candidate will have prior inside sales experience, and will be very detail oriented. Our callers are warm leads, they have a need, and you will need to know, or learn to speak, the language of home improvement, maintenance and repair.Duties include, but are not limited to:

    Responding to inbound customer inquiries via phone/email

    Lead follow up, customer booking, scheduling of the work

    Appointment confirmation calls, customer satisfaction calls

    Service Technician schedule management and dispatch

    Commercial account management & business development

    We run a 'high touch' customer focused business and require candidates to have concierge like skills that can leave the customer thrilled. This position requires:

    Must be focused, fearless, yet friendly on the phones . . .. Customers are the reason we exist

    Prior sales, marketing, business development or account management experience

    Given substantial customer contact, a clear voice and excellent communication skills are a must

    Strong desktop computing skills are required / Must quickly learn proprietary computer applications

    You must be punctual, exceptionally well organized and comfortable in a dynamic environment

    Initiative, follow through, attention to detail and independent work skills are a must

    Must be able to think ahead, anticipate problems and develop solutions

    Above all, you must be customer focused. You are the voice of the company to most customers

    Don't let the Handyman name fool you, we are a licensed general contractor. We do quality work in nice homes and need experienced, motivated and organized staff that can work directly with customers to understand their needs, successfully complete current projects and open doors to future projects. Prior service industry experience (in any capacity) is not a 'must have' but is desired. This is a full-time position, and pay is commensurate with experience. The position, and pay, will continue to grow with the company. We offer vacation pay after an appropriate time in position, and we also offer 6 paid holidays per year after qualification period is met. For consideration, please apply immediately and include your resume with a cover letter explaining what makes you the best candidate for the Mr. Handyman team.