Position: Office Administrator- Mr. Handyman of South Charlotte

Position Summary: Experienced administrative and sales professional who is dependable and highly organized with business maturity, enthusiasm, and a positive attitude who loves delighting the customer. This role interacts with customers regularly by sharing the value and services offered, scheduling appointments, and following up to ensure projects were completed as expected.

Work closely with the owners to support a growing company’s operations by optimizing office and administrative processes, coordinating office staff, scheduling work for technicians, and customer service responsibilities. Mr. Handyman is a business that completes minor home and commercial repairs and improvement projects in the South Charlotte area. The office is in Matthews, NC.

Full-Time Position: We are looking for a career-minded candidate who is motivated, friendly, and success driven.

Benefits:

Consistent M-F Work Schedule

Paid Time Off

Incentives in addition to base pay

Great Office Environment

and More

Salary: $32,000 to $38,000 / 1st year DOE

Skills/Qualifications:

Superior customer service to include sales functions and customer relations

Technically savvy utilizing a variety of platforms including software, tablets, smart phones, apps, Microsoft Office Suite, cloud-based systems, and social media

Excellent organizational skills and record keeping (attention to detail is critical)

Utilize clear and concise verbal, written, and interpersonal communication skills to work with and support all employees and owners

Ensure accuracy within the system throughout customer lifecycle

Ability to multi-task and prioritize workload

Can delegate to and work with other office staff

Education/Experience:

Desired: College degree or courses, certifications, advanced training in sales or administration

Minimum 5 years of previous experience in office management

Minimum 5 years of previous experience in customer service and/ or sales leadership

Experience with scheduling/ dispatching/ routing

Computer proficiency with Microsoft Office

Computer proficiency with relationship management/ scheduling software

Computer proficiency with the Service Titan platform a plus

QBO experience a plus

Familiarity with Home Improvements Projects a plus

Previous experience in a service-based business a plus

ABOUT US

The Safe, Guaranteed Solution to Your Home Repair and Maintenance Needs

Mr. Handyman is your one-call solution for a wide range of home maintenance and repair needs. Our uniformed technicians are fully insured professionals. We arrive on time in uniform and a marked van with the tools to complete the job right.

Mr. Handyman technicians are highly skilled craftsmen with an average of 10 years’ experience in the trades. We’re home repair and improvement experts, and we are known for the quality of our workmanship and professional reliability so you know the job will be done correctly and efficiently.

Mr. Handyman, a Neighborly company, was founded in 1996 and has served nearly 1 million customers across North America. Here are a few reasons why our customers recommend Mr. Handyman to their friends.

· One simple call provides easy scheduling

· On time arrival

· Job is done right the first time

· Wide variety of repair, maintenance and improvements services

· Technicians have an average of 10 years’ experience in the trades and are fully insured for your safety

· We promise to clean up when we’re done

· Our quality workmanship is guaranteed

Who is Mr. Handyman?

Mr. Handyman isn't the guy offering home repair services from the back of his pickup truck. Mr. Handyman is your personal home improvement consultant and a trusted, knowledgeable resource that is part of a leading national service franchise. Our experienced, professional home repair and improvement technicians are skilled craftsmen with an average of 10 years of experience in the trades. We’re so confident in the work we perform that each job we do, whether a repair, installation, assembly or organization task, is backed by our Done Right Guarantee.

You don’t have time to spend on a service that’s less than reliable and dependable, and you shouldn’t let just anyone in your home. When you need professional handyman services you can trust and depend on to get it done right, you can count on Mr. Handyman.