In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter® Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every area of our lives. It’s just the plumbing that’s made us famous.
As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.
Specific Responsibilities:
Receive incoming calls in a professional and courteous manner
Prioritize and coordinate the scheduling of services
Coordinate delays in the schedule with customers and service technicians
Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
Perform other duties as needed which may include cross-training in related positions
Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies.
Enter customer data on the computer.
Answer a high volume of incoming calls
Deliver call scripts with an authentic cadence; be clear, compelling and personable
Respond to customer requests, resolving issues and promoting the brand
Be professional and establish customer rapport, encouraging repeat business
Must be able to show empathy in needed situations, Customer focus, Problem solving/analysis-, time management, and Communication.
Job Requirements
Inbound and outbound call taking experience is required
A minimum of 18 years old with a high school diploma or GED.
Reliability / Good Attendance
Strong work ethic, activity level, initiative and integrity
Positive attitude
Must be able to work days, nights, and weekends when needed to cover shifts.
Think quickly and handle fast-paced situations.
Be able to multi-task while completing the tasks at hand efficiently and correctly.
Pay attention to detail
Answer a multi-line phone system with a smile in your voice.
Schedule appointments for our customers in our dispatching software.
Benefits:
Medical and Dental after 60 days
40 hours Paid Time Off after 90 days
IRA after 1 year
Costco Membership after 90 days
We are actively interviewing for this position - Apply today and our hiring manager will follow up!