FIRST IMPRESSION REPRESENTATIVE (FIR/CSR)

Mr. Rooter Plumbing and Mr. Electric solve residential and commercial plumbing and electrical problems. We opened operations in 1994 with 2 plumbing trucks. Today, we have over 80 vehicles on the road, 129 employees and we serve all of NE Ohio, Columbus and Toledo. We are currently looking for top shelf, motivated individuals that are looking to get hands on experience in a company where they can learn first hand what a customer wants and how marketing works. The First Impression Representative is responsible for the initial contact between the company and our customers.

The duties are listed below:

• Answer all phone calls, emails, and any other customer inquires quickly and efficiently.

• Correctly Input all customer data into a service specific software system.

• Work with the Dispatch department to ensure proper customer communication, follow up and customer experience.

• Participate in the management process of our Customer Retention program.

• When there are down times in-between answering phone calls, each candidate will be utilizing their unique abilities and take on additional tasks.

Successful candidates should possess the following skills:

• Customer Service, Advertising, Marketing, Business, Attention to detail, Analytical, Computer proficient, Ability to multi-task.

Qualified candidate will be submitted for:

• Criminal Background Check

• Pre-Employment Drug Screen

Job Perks:

• Paid two week shadowing program

• $10/hr plus $1 for every call booked

• Financial stability - We are financially rock solid!

• Weekly pay