Mr. Rooter Plumbing and Mr. Electric solve residential and commercial plumbing and electrical problems. We opened operations in 1994 with 2 plumbing trucks. Today, we have over 80 vehicles on the road, 129 employees and we serve all of NE Ohio, Columbus and Toledo.

We are currently looking for top shelf, motivated individuals that are looking to get hands on experience in an entrepreneurial structured company, where they can learn first hand what a customer wants, how marketing works, why accounting departments exist and how crucial the customer is in every business!!

Hiring for all shifts. Must be available nights and weekends.

ESSENTIAL ACTIVITIES:

Speaks in a professional manner while using listening skills and compassion to schedule customers

Effectively communicates in both scripted and non-scripted environment to build genuine rapport, focusing on each customer’s unique needs.

Provides solutions to resolve customer complaints and concerns over the course of the call (applying empathetic techniques to influence as appropriate) -- always presenting the most accurate product and service information.

Maintains professional composure in difficult or demanding situations.

Enters data into the system in real time, editing for accuracy during the call.

REQUIREMENTS:

Upbeat personality that is driven for success

Understand the impact of being the voice of an entire company

Demonstrates a high level of integrity

The ability to establish rapport and credibility with customers, and peers while using a pleasant voice and maintaining composure

The ability to instill trust in customers

Knowledge of computer and telephone systems

Proper grammar

Ability to remain seated during duration of shift