As a Dispatcher, you are a key member in upholding our service philosophy to provide the highest level of customer service as well as maintaining proficiency with the daily schedule. You are responsible for scheduling service calls and managing and monitoring the daily service schedule to meet customer & company requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

Specific Responsibilities:

Receive incoming calls in a professional and courteous manner

Prioritize and coordinate the scheduling of services

Coordinate delays in the schedule with customers and service technicians

Use customer development techniques to solicit work through phone, email, mail and personal customer contacts

Perform other duties as needed which may include cross-training in related positions

Schedule technicians to jobs based on customer issue, tech specialty and geographic efficiencies.

Manage and Monitor Technicians via GPS software

Assist and provide support for Service Technicians

Obtain permits and other necessary documents required based on job specifications

Enter customer data in the computer.

Answer a high volume of incoming calls

Deliver call scripts with an authentic cadence; be clear, compelling and personable

Respond to customer requests, resolving issues and promoting the brand

Be professional and establish customer rapport, encouraging repeat business

Must be able to show empathy in needed situations, Customer focus, Problem solving/analysis-, time management, and Communication.

Job Requirements

Inbound and outbound call taking experience is required

Dispatching experience a plus

A minimum of 18 years old with a high school diploma or GED.

Reliability / Good Attendance

Strong work ethic, activity level, initiative and integrity

Positive attitude

Must be able to work days, nights, and weekends when needed to cover shifts.

Think quickly and handle fast-paced situations.

Be able to multi-task while completing the tasks at hand efficiently and correctly.

Pay attention to detail

Answer a multi-line phone system with a smile in your voice.

Schedule appointments for our customers in our dispatching software.

Benefits: * Medical/Dental/Vision after 60 days (100% paid for employee)

40 hours Paid Time Off after 90 days

IRA With Company Matching after 1 year

Costco Membership after 90 days

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Please do not call regarding your application. We will contact you.

Notice

Mr. Rooter LLC is the franchisor of the Mr. Rooter® franchised system. Each Mr. Rooter® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Rooter LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Rooter LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Rooter® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Rooter LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Rooter LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.