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Customer Service Representative

Mr. Rooter of Charleston

Customer Service Representative

North Charleston, SC
+1 location
Charleston, SC
Full Time
  • Responsibilities

    In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter® Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every area of our lives. It’s just the plumbing that’s made us famous.

    As a Customer Service Representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

    If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day day-to-day basis.

    Specific Responsibilities:

    Receive incoming calls in professional and courteous manner

    Prioritize and coordinate the scheduling of services

    Coordinate delays in schedule with customers and service technicians

    Use customer development techniques to solicit work through phone, email, mail and personal customer contacts

    Perform other duties as needed which may include cross-training in related positions

    Job Requirements:

    Minimum one year admin experience

    Strong written and verbal communication skills

    Detail-oriented with strong data entry skills

    Positive Attitude

    Weekend Shifts

    Team player who can work independently

    We are actively interviewing for this position - Apply today and our hiring manager will follow up!

  • Locations
    North Charleston, SC • Charleston, SC