Mr. Rooter Plumbing started in Oklahoma City in 1970, with a goal to deliver a unique customer experience using clean, courteous and professional technicians. Mr. Rooter® Plumbing grew because it earned a reputation for quality work while caring about customers’ homes. At Mr. Rooter, we love what we do, and who we serve. It’s not just plumbing and drainage service to us, but a philosophy applied to every area of our lives. It’s just the service experience that’s made us famous.

As Operations Manager, you will lead a team of plumbing and drainage Service Professionals in their execution of customer service delivery, education, communication, sales, technical excellence, and building cheerleader customers, while ensuring team safety and accomplishing targeted financial results. Exemplifying our code of values, you show respect and courtesy to all customers and team members. Our abbreviated Code of Values is as follows:

Showing respect to all people

Acting with integrity in all dealings

Serving customers with enthusiasm

Having fun in the process!

You are a proactive leader and self-starter who can interact with the public and our employees. You have a strong work ethic and are able to manage time to effectively meet deadlines. You have at least two years of supervisory experience, as well as proven communication skills with supervisors, team members, and customers.

Specific Responsibilities:

Coach, train, and mentor team members to ensure they are consistently delivering high quality service

Create systems for the accurate recording and tracking of job status.

Develop and execute the company business plan.

Reviews individual service and financial targets and monitor results

Maintain a clean and well-stocked office and shop

Proactive customer relations, including mitigating damages and resolving customer concerns

Secure and maintain team member technology (iPads & phones)

Ensure all Service Professionals receive the required education and training necessary to perform their jobs and grow in their career

Oversee and audit invoicing, accounts receivable, accounts payable, monthly and quarterly P&L statements

Continually work to implement company systems to ensure quality, profitability, and future growth

Job Requirements:

At least 2 years supervisory or other relevant experience

Valid Driver's License

Strong communication skills

Computer literate, able to learn and teach use of company Point of Sale software

Positive attitude and a desire to raise others to a higher level

Team player who can work independently

Benefits: Benefits package varies by location

We are actively interviewing for this position - Apply today and our hiring manager will follow up!

Notice

Mr. Rooter LLC is the franchisor of the Mr. Rooter® franchised system. Each Mr. Rooter® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Rooter LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Rooter LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Rooter® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Rooter LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Rooter LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.