Come join the Mr. Rooter Plumbing team and be a part of one of the largest plumbing organizations in the world. Mr. Rooter of King, Snohomish, Pierce and Thurston Counties continues to grow and is seeking a Manager to run its Snohomish County Branch. If you are a career minded individual wants to be a part of a company who understands that the customer comes first, then this might be the perfect opportunity for you.
As Branch Manager, you will lead a team of plumbing and drainage Service Professionals in their execution of customer service delivery, education, communication, sales, technical excellence, and building cheerleader customers, while ensuring team safety and accomplishing targeted financial results. Exemplifying our code of values, you show respect and courtesy to all customers and team members. Our abbreviated Code of Values is as follows:
Showing respect to all people
Acting with integrity in all dealings
Serving customers with enthusiasm
Having fun in the process!
You are a proactive leader and self-starter who can interact with the public and our employees. You have a strong work ethic and are able to manage time to effectively meet deadlines. You have at least two years of supervisory experience, as well as proven communication skills with supervisors, team members, and customers.
Specific Responsibilities:
Coach, train, and mentor team members to ensure they are consistently delivering high quality service
Maintain a clean and well-stocked office and shop
Proactive customer relations, including mitigating damages and resolving customer concerns
Secure and maintain team member technology (iPads & phones)
Ensure all Service Professionals receive the required education and training necessary to perform their jobs and grow in their career
Continually work to implement company systems to ensure quality, profitability, and future growth
Job Requirements:
At least 2 years supervisory or other relevant experience
Valid Driver's License
Strong communication skills
Computer literate, able to learn and teach use of company Point of Sale software
Positive attitude and a desire to raise others to a higher level
Team player who can work independently
Benefits: Benefits package varies by location
We are actively interviewing for this position - Apply today and our hiring manager will follow up!