Branch Manager

Come join our team for one of the largest plumbing companies in the world, Mr. Rooter Plumbing. Thanks to consistently strong demand for quality service, we’re growing again. Mr. Rooter Plumbing serves Snohomish, King, Pierce and Thurston Counties, and we are seeking a Manager to runs it’s Snohomish County Branch.

Do you want to work for a thriving company where you can learn, be recognized, and be rewarded for your work? Do you want to work for a place you can call home, where your team is more of a family and where everyone is working toward a common goal? Is your goal to find a positive environment to spend your working hours and somewhere you can grow into a career?

Here at Mr. Rooter Plumbing, we honestly believe in taking care of our customers. As our commercials say, “We want to be your plumber for life”. We continually do whatever it takes to make sure our customers are happy – and we know that if we take care of our employees, they will take care of our customers. We are looking for team members who strive to provide World Class Customer Service to our customers.

We are one of Washington State’s largest full-service plumbing companies, and we’ve been locally owned & operated since 1990. We are one of the largest – but continually growing and expanding. We keep on growing because we are always looking for good people, people who like us really care about our customer’s needs.

As Branch Manager, you will lead a team of plumbing and drainage Service Professionals in their execution of customer service delivery, education, communication, sales, technical excellence, and building cheerleader customers, while ensuring team safety and accomplishing targeted financial results. Exemplifying our code of values, you show respect and courtesy to all customers and team members. Our abbreviated Code of Values is as follows:

Showing respect to all people

Acting with integrity in all dealings

Serving customers with enthusiasm

Having fun in the process!

You are a proactive leader and self-starter who can interact with the public and our employees. You have a strong work ethic and can manage time to effectively meet deadlines. You have at least two years of supervisory experience, as well as proven communication skills with supervisors, team members, and customers.

Specific Responsibilities:

Coach, train, and mentor team members to ensure they are consistently delivering high quality service

Maintain a clean and well-stocked office and shop

Proactive customer relations, including mitigating damages and resolving customer concerns

Secure and maintain team member technology (iPads & phones)

Ensure all Service Professionals receive the required education and training necessary to perform their jobs and grow in their career

Continually work to implement company systems to ensure quality, profitability, and future growth

Job Requirements:

At least 2 years supervisory or other relevant experience

Valid Driver's License & Good Driving Record

Strong communication skills

Computer literate, able to learn and teach use of company Point of Sale software

Positive attitude and a desire to raise others to a higher level

Team player who can work independently

We offer the following benefits and compensation:

Competitive pay, depending on experience.

Medical, Dental, Vision, and Life insurance available and partially company paid.

Company 401K with variable match.

Paid Vacation and Holidays

Call Phone Reimbursement

Management Support and a great team atmosphere.

Employee Discount on Company provided Services.

While we obviously value experience, we believe the perfect candidate will have – above all else – a positive attitude and a high aptitude for learning. We strive every day to be the best Plumbing Company around and to take care of our customers and our employees, and we hope you are the right person to help us grow!!! Thank you for taking the time to consider becoming a member of our team!!!