Job Description

WE ARE HIRING FOR MULTIPLE SHIFTS AT BIG NATION STATION.

INDIAN PREFERENCE POLICY STATEMENT It is the policy to follow its Indian Preference Policy in all selections when applicable. The policy aims to hire qualified persons for the position; this policy ensures that enrolled Tribal Members, their descendants and members of other federally recognized tribes are hired when they are one of the best candidates for the position. The complete Indian Preference Policy is available in Human Resources.

JOB SUMMARY: Under general supervision, provides customer services at Big Nation, including but not limited to cashiering, sales assistance, and stocking.

MAJOR TASKS AND RESPONSIBILITIES: This list is intended only to illustrate the various types of work that may be performed. The omission of specific statements does not exclude them from the position if the work is similar, related or logical assignment to the position.

1. Greets customers, monitors cash sales at gas pump visually (in person or on TV monitor), scans items for sale, and collects payment. Works with and understands procedures related to cash, checks, travelers’ checks, credit and debit cards, food stamps, and tax-exempt situations.

2. Cash management, including cash register balancing before and after shift and making deposits.

3. Is familiar with and utilizes knowledge of acceptable forms of identification and rules for the sale of alcohol, tobacco and lottery items. Assists customers with online lotto sales and self-serve beverage making when needed.

4. Calls for assistance when more than two people are in line and all gas pumps are busy. Identifies when help is needed at gas pumps by using intercoms or visual in-person or TV monitoring.

5. Identifies suspicious customers handles according to established procedures. Is trained in and understands how to react in case of robbery or theft.

6. Handles customer complaints when appropriate or elevates to manager level.

7. Monitors dirty and wet floors, vacuums carpet, displays appropriate safety signs when necessary.

8. Maintains coffee machines, hot food bar, and food counter areas.

9. Stocks supplies and merchandise as necessary, including counting and stocking cigarettes.

10. Works shifts as needed, including nights and weekends.

11. Because of the MDC’s commitment to community service and the well being of its members, each team member may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities.

CAR WASH DUTIES:

• Promptly greets all customers in a friendly and helpful manner and seeks to identify opportunities to improve customer service at each encounter.
• Facilitates the fast processing of customer vehicles by following correct vehicle processing procedures and maintaining control of the flow of traffic and pedestrians in the Prep area.
• Performs visual inspections of the condition of each vehicle prior to entering the tunnel. Removes excess dirt and debris following proper cleaning procedures to ensure a quality result. Identifies cars that need equipment retracted to keep the amount of damage claims to a minimum.
• Cleans car wash grounds regularly sweeping, mopping, scrubbing, gathering trash and emptying garbage cans and restocking supplies as needed. Keeps prep area free of slippery substances or debris that could create potential safety hazards.
• Maintains clean equipment and tools and promptly reports any repair issues to the Manager. Ensures vacuums are unclogged and hoses hung properly.

EDUCATION, EXPERIENCE AND TRAINING FOR POSITION (REQUIRED AND PREFERRED):

One (1) year sales clerk experience

Must be 21 years of age or older

SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED FOR POSITION: Money handling / counting, Customer relations, Strong communication, Interpersonal relations, General cleaning skills, Multi-tasking, Working in a fast-paced environment. Must also be able to regularly use Regal touch screen cash registers, Lotto machine, Fax machine, Espresso maker, calculator, and food stamp machine.

PHYSICAL REQUIREMENTS:

The working conditions described herein are representative of those that must be met to successfully perform the essential duties of this class. Frequently required to talk, hear, and operate a motor vehicle. Occasionally required to sit, stand, walk, climb, bend at the waist, twist, crouch, kneel, reach with hands and arms, and use hands to grasp, finger, handle, or feel objects, tools or controls, and use foot controls. Must occasionally lift and/or move up to 50 pounds, and push/pull up to 100 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. While performing the duties of this job, frequently works in outside weather conditions. May occasionally be exposed to non-weather related hot and/or cold temperatures, wet and/or humid conditions, and atmospheric conditions such as fumes, dusts, odors, and gases. The noise level in the work environment is usually moderate, but can occasionally be loud.