STORE MANAGER
A Mud Bay Store Manager is a powerful role model that supports multiple teams with integrity and responsibility while working towards taking on their own store. They hold a focus on success while providing insight for development and growth to Mud Bay staff, leaders, and the whole of the company, helping to shape Mud Bay’s future with a well-rounded approach. _ Store Managers work towards taking on their own store by collaborating and training with multiple leaders at multiple store locations to develop a well-rounded approach to Mud Bay’s Leadership._
_ _
- Provide a happy, educational and fun experience for all who visit our stores, coach and inspire this same focus in all team members
- Recognize the importance of innovation, empowerment, and individuality
- Is able to let go of the status quo to embark on journey of working in the grey by absorbing, learning, and asking questions from everyone around them
- Continuously practice exceptional customer experience through engaging conversations that focus on finding solutions and fulfilling our customers’ needs graciously, while inspiring and coaching team members to do the same
- Ensure all team members are fully trained to provide holistic solutions that promote long-term health for dogs and cats while building long lasting relationships with customers
- Create and foster an engaged, productive team by leading through growth and change in a positive, effective way
- Come to decisions responsibly while maintaining a clear vision of Mud Bay's Mission and Values
- Provide the next generation of Mud Bay Leaders by identifying, recruiting, and hiring excellent candidates
- Cultivate strong relationships with your team members through empowerment and encouragement to help them build their career within Mud Bay
- Embrace team member’s individuality and able to adjust approach to meet the needs of their team members
- Inspire self-development in others by accurately assessing performance and abilities to provide productive and honest feedback
- Lead, train and work with team by holding them accountable to uphold the cleanliness, organization and attractiveness of the store
- Perform transactions at the point of sale, cash handling and other financial procedures accurately and efficiently with scrupulous attention to detail
- Communicate with team, peers, and District Manager frequently to provide useful information ensuring the growth of the team’s abilities, performance and needs
- Consider and anticipate the needs of the store and the team with flexibility and strategic thinking while reflecting the values and character of Mud Bay
- Internalize all feedback from peers, team members, and supervisors to generate self-growth and innovation
- Build community relationships with shelter partnerships, events, etc.
- Flexibility in supporting other stores and leaders.
- Flexible in location – needs to be available to work in multiple locations
- Ready to run a store in 3-6 months
Wage Range begins at $47,288 DOQ
Required Skills
- Must be 18 years or older
- Experienced manager with 6+ years of proven leadership in a service-oriented environment
- Experience leading a team required
- Flexibility in location and schedule
- Responsible for leading a shift while training
- Ability to lift to 45 pounds
- Competent with basic math, comfortable using computers, calculators and 10-keys
- Has a passion to continuously learn about dogs, cats and small animals
- Instinctively gracious: genuinely enjoys making others feel welcome
- Highly accountable: follows through on commitments
- Has integrity: says and does what she or he believes to be right
- Has good judgment: makes rational, ethical decisions aimed toward long-term goals and outcomes
- A self-starter, but happy to take direction and learn from others
- A team player: contributes to the happiness and effectiveness of co-workers
- Has the flexibility to adapt to a work schedule that reflects the needs of customers, coworkers and Mud Bay
- Interested in building a career with Mud Bay
Required Experience