Multi-Spa People & Operations Assistant

Hand & Stone - 10740 Research Blvd - Austin, TX

Multi-Spa People & Operations Assistant

Austin, TX
Full Time
Paid
  • Responsibilities

    We are seeking a Multi-Spa People & Operations Assistant to join our growing team. This unique role blends HR support, operational coordination, sales, and customer service across multiple Hand & Stone locations. It’s the perfect opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and wants exposure to both front-line spa operations and human resources.

    About the Role

    Reporting directly to the HR Manager, you will play a critical role in keeping our spas running smoothly—whether that’s assisting with onboarding and employee support, stepping in at the front desk to ensure seamless guest service, or helping meet sales goals. This role is a hands-on mix of people operations, service excellence, and business support.

    Responsibilities

    Provide HR support including onboarding, compliance checks, employee file maintenance, and scheduling assistance.

    Support recruiting efforts through applicant communication, interview coordination, and onboarding follow-through.

    Serve as a front desk backup at multiple spa locations, delivering exceptional customer service to guests.

    Assist with sales at the front desk, including memberships, service upgrades, and retail product promotion.

    Partner with Spa Managers to address staffing needs, operational goals, and process improvements.

    Contribute to a positive team culture while balancing administrative and guest-facing duties.

    Qualifications

    Previous experience in HR, administration, customer service, or sales preferred.

    Strong communication, interpersonal, and organizational skills.

    Comfort with working across multiple spa locations as needed.

    Ability to balance guest-facing service with detail-oriented administrative work.

    Professional, reliable, and driven to grow.

    What We Offer

    Competitive pay with opportunities for advancement.

    A flexible and dynamic role across multiple spas.

    Hands-on experience in HR, sales, and customer service.

    Supportive leadership committed to your development.

    Qualifications and Requirements:

    Retail management/sales experience

    Experience in selling memberships is a plus

    A passion for people and sales

    High level of enthusiasm

    Handle administrative tasks including but not limited to payroll, scheduling, inventory, and reporting

    Demonstrated ability to coach while also taking directive from Manager

    Strong organizational/planning and computer skills

    Experience with a booking system is a plus

    Ability to promote the health and wellness benefits of both massage therapy and facials

    Ability to work flexible schedule including days/evenings/weekends/holidays

    Knowledge and understanding of all spa services and product line

    Demonstrated ability to balance coaching/mentoring with disciplining

    Benefits:

    Medical/Dental/Vision

    401k

    Supplemental Insurance

    Paid vacation

    Flexible schedules

    Employee discounts on products and services

    Employee rewards program/employee referral bonus

    Please respond with a resume.

    I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.