Job Description

CAREER OPPORTUNITY: TECHNICAL SUPPORT SPECIALIST WITH THE MULTIPLE LISTING SERVICE (MLS) OF GREATER CINCINNATI IN CINCINNATI, OH

DO YOU EXCEL AT PROBLEM-SOLVING CLIENT ISSUES? ARE YOU GREAT WITH PROVIDING TECHNICAL CUSTOMER AND SOFTWARE SUPPORT? IF SO, WE HAVE THE OPPORTUNITY FOR YOU.

The TECHNICAL / SOFTWARE SUPPORT SPECIALIST is responsible for providing customer support for all Multiple Listing Service (MLS) systems, websites, and social media. In this position you will learn knowledge of the residential real estate industry, associated software tools.  You will need above-average general computer skills, good organizational skills, attention to detail, and excellent customer service skills.

Other responsibilities of the role include:

• Provide support for the MLS systems operations while researching system problems and suggesting and implementing solutions. 
• Provide support for the MLS websites and social media.
• Assist membership with software support issues and answer membership calls and requests professionally and courteously.
• Interact and coordinate with vendors to ensure modifications are completed promptly and correctly.
• Review specific data elements in the MLS to ensure compliance.
• Assist in coordinating data feeds for members and vendors while monitoring member websites for IDX compliance.
• Keep document library updated and facilitate updates to third-party forms management systems.
• Serve as a backup for the Electronic Key System Administrator and assist the Data Integrity Administrators as needed.  
• Assist with special projects.

The ideal candidate for this position will be results-oriented and solutions-focused, with little need for supervision. To be considered, you will need the following:

• Bachelor's degree in a related field is preferred but not required.
• Experience in the real estate industry, preferred.
• Technical proficiency in software support and maintenance.
• Proficiency in Microsoft Office Suite.
• Excellent multi-tasking, organizational, and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills.
• Exceptional customer service and support skills with an ability to work in a team.

The MLS is a trusted partner to over 8,000 real estate professionals in southwestern Ohio and southeastern Indiana, providing real estate information, technology solutions, and enhancing the opportunity for members to conduct business cooperatively, professionally, ethically, and profitably.

This is an exciting opportunity to support Realtors throughout the Cincinnati area. Come join us by applying online today!

Employer is EEO/M/F/D/V. Please no third-party candidates or phone calls. Local candidates please – relocation and sponsorship are not provided at this time.

Company Description

CincyMLS is a trusted partner to over 7,000 real estate professionals in southwestern Ohio and southeastern Indiana, providing real estate information and technology solutions.