What we are looking for:

Our client, an Israeli- based eCommerce business that manages its own portfolio of brands, product development and fulfillment, is in search of a seasoned Customer Service Specialist.

Beyond your experience, we are also looking for someone who is professional and possesses impeccable English communication in written and verbal form.

This role is 100% remote work.

In this role, you will:

• Build expert and dynamic knowledge of company products and services and Amazon policies, procedures and terms of service related to Customer service

• Research information using available resources to satisfy customer inquiries

• Respond quickly, professionally, and accurately to all customer inquiries regarding orders, status requests, complaints, product returns, and replacements to encourage repeat purchases

• Follow-up with customers for complaint and/or question resolution status

• Follow company customer service procedures, policies, and guidelines at all times

• Develop processes for improving customer experience

• Monitor customer feedback and ensure negative reviews are reported for removal

• Monitor and prepare weekly reports on negative product reviews for assessment and improvement by the concerned departments

• Keep up to date with Amazon policies, procedures and terms of service related to product returns, replacement, customer refunds and customer service

Your capabilities

• 2+ years of experience in Amazon customer service

• Excellent verbal and written communication skills with a professional demeanor

• Display a high level of interpersonal skills

• Good understanding of email/chat etiquette

• Good customer service and problem-solving skills

• Expert in using various e-commerce tools such as Asana and Amazon Seller Central, and other templates

Why MultiplyMii?

MultiplyMii, a managed recruitment services company (the new aged BPO), is growing FAST and we are currently looking for a Listing Specialist who desires to be part of an exciting organization that rewards and appreciates its team members.

One unique benefit for you is that MultiplyMii will be there to hold your hand every step of the way, providing you with onboarding guidance, professional training, and attempts to cross every barrier to success as early as possible. We are here to give you every opportunity to succeed in this job and build yourself a stable, secure future. We also offer:

• Competitive salary

• Training and mentorship

• Awesome culture and work from home set-up

• SSS, Philhealth, and Pag-ibig

• Healthcare (HMO)

• 13th Month Pay

• Paid leave incentives

• Annual salary appraisal