Family Health Centers at NYU Langone, a designated Level 3 Medical Home, is the largest federally qualified health center network in New York State, and the second largest in the nation. It includes eight primary care sites, 40 school-based health centers and dental clinics, four day care centers, the nation's largest dental residency program, and New York State's largest behavioral health program. The network also includes 12 community medicine sites providing care to disenfranchised New Yorkers, comprehensive HIV services, chemical dependency programs, and a family support center that offers educational, vocational, and other social support programs. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:
We have an exciting opportunity to join our team as a Multisite Operations Manager of School Health - Brooklyn.

In this role, the successful candidate The Operations Manager for School Based Health Family Health Center (FHC) at NYU Langone has overall responsibility for strategic planning, clinical and financial operations, and overall success of the practice and/or program. Reports directly to the Senior Director of Operations. The Ops Manager is expected to develop and work in close collaboration with FHC leadership team to strategize and identify opportunities to expand and grow the practice/program.

Job Responsibilities:

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• Develop and implement initiatives in collaboration with Medical Director and executive leadership team to improve and sustain desired performance targets in the areas of patient care, clinical and financial operations, revenue cycle, patient experience, and quality performance.
• Assist in the development of the vision and strategic plans in collaboration with SBHC leadership team and senior leadership and aligned with overall organizational goals.
• Facilitate regular administrative meetings for school health to promote communication and integration between primary care, mental health and dental services.
• Work with School Health Services leadership and compliance to ensure that HRSA, JCAHO, OMH, DOH and IPRO regulations are followed
• Oversee personnel administration and performance with the Human Resources department.
• Administrative contact for all city, state, private contracting and agreements negotiated on behalf of NYU FHC.
• Responsible for department financial management including development of annual operating budgets, monitoring P&Ls, daily budget variances and monthly analysis for tracking and oversight of school health issues affecting revenue cycle, managed care, and finance.
• Oversee the daily operations of systems and works closely with MCIT
• Investigate incidents/occurrences as they relate to patient complaints and monitors patient and staff satisfaction as appropriate.
• Recruit, supervise and ensure ongoing professional development for staff.
• Ensure regular review of policies and procedures in conjunction with leadership and Compliance
• Keep abreast of regulatory policies and industry changes that may affect the manner of clinical practice in School Health Services and clinic practice sites.
• Provide support and disseminate information and education to staff accordingly to changes and updates.
• Oversee outreach to ensure that SBH enrollment and utilization targets are met and identify opportunities for program expansion in new school locations.
• Promote school health and advocate for the needs of the program within the larger organization and within the schools and community
• Identify and establish collaborative relationships with community and school leaders and that can enhance FHC health services and promote expansion of our services to new locations.
• Identify resources from within the organization that can strengthen school health through collaboration.
• Work with SBHC team and senior leadership to identify strategies to increase revenue/or improve efficiency.
• Promote school health and advocate for the needs of the program within the larger organization and within the schools and community.
• Work collaboratively with clinical leadership to ensure completion of any applications associated with the SBH program, Article 28 and HRSA CIS requirements
• Responsible for program and site reporting to both internal and external stakeholders including regulatory and funding agencies.
• Work with leadership and compliance to ensure that JCAHO, OMH, DOH and IPRO regulations are followed
• Foster relationships and coordinate communication with all key stakeholders including school leadership, NYC DOHMH, NYSDOH and Community Based organizations co-located in schools or clinical practice sites.ship team and senior leadership and aligned with overall organizational goals

Minimum Qualifications:
To qualify you must have a
Bachelors degree and a minimum of 5-years leadership experience in a health care or school environment.
Masters degree preferred.
Successful record of accomplishment in leadership and staff management.
Demonstrated success in working with executive level leadership.
Good written and oral communication skills.
Good interpersonal skills.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong customer service skills and ability to grow relationships.
Experience working in a team-oriented, collaborative environment.
Bilingual preferred (Spanish)

Preferred Qualifications:
Masters degree preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

Family Health Centers at NYU Langone provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

Family Health Centers at NYU Langone is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Family Health Centers at NYU Langone's Equal Employment Opportunity (EEO) policy. Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $66,415.19 - $90,346.35 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

Required Skills

Required Experience