Job Title Billing Operations Specialist
Non-Exempt: Yes
Remote: Yes
Department: Managed Service
Work Hours: 8:00 AM – 5:00 PM ET
About MuniBilling
MuniBilling provides a comprehensive Electronic Bill Payment & Presentment as a Service (EBPPaaS) for public and private municipalities, homeowner associations, and property management groups. We offer both subscription and flexible managed service solutions. We are experts in modernizing billing operations. We are devoted to the success of our clients through implementation and beyond.
Headquartered in Greensboro, North Carolina, we have an informal, collaborative environment and understand the value of feedback and open communication. Full-time, competitive pay, great benefits (medical, dental, vision, life), 401k with company match, and a great work environment.
Role:
The mission of MuniBilling Managed Services is to provide value to managed service customers by functioning as the billing operations entity and providing key insights to production effectiveness in all aspects of our client's utility business.
Billing Operations contributes to Managed Services by:
Managing the day-to-day production operations to include:
Processing payments
Researching reported issues
Providing resolutions to customers
Facilitating Change Requests
Career Growth Opportunities:
MuniBilling offers robust career growth options that include vertical growth within a specific domain of subject matter expertise (SME) and career diversity across other domains of MuniBilling.
Essential Functions:
Respond to customer emails and calls
Research customer accounts to resolve billing problems
Manage corrections to invoices
Communicate resolutions to clients verbally and via email
Process customer invoice payments
Competencies:
Results-driven
Excellent communication skills – verbal and email
Strong emotional intelligence to convey empathy and patience with customers
Strong attention to detail
Proficient in reading and manipulating financial information in a spreadsheet
Confident using standard desktop tools and search engines
Ability to process payments and read a utility invoice
Skilled at understanding and following Standard Operating Procedures (SOPs)
Supervisory Responsibilities:
None
Required Education and Experience:
Must have customer service experience supporting some technology.
Experience working with standard desktop tools – spreadsheet, word processing
Capability to multi-task and have strong attention to detail
Experience with administrative support
Preferred Education and Experience:
Associate degree or at least two years of post-secondary professional training
Utility Billing experience preferred
Company Perks and Benefits:
Offering full benefits starting on day 61 (Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, etc.
401-K Match after a year
Vacation and Sick Time
Employee Referral and Bonus Plan
Affirmative Action/EEO Statement
MuniBilling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. MuniBilling is proud to be a drug-free workplace. As a condition of employment or during employment, screening tests for alcohol and illegal drugs may be performed on applicants and employees.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.
Internal Candidates Only:
Internal Candidates must meet all metrics in their current role to be considered for internal career transition. In addition, if the internal candidate is interested in the posted position, they must have their immediate supervisor's approval.
This is a remote position.