Job Description

Must manage multiple projects and maintain a frequent and consistent interaction with all clients

• Ability to handle inbound and outbound Office 365 customer support issues for businesses • Maintains safe and healthy work environment by following organization standards and legal regulations • Provide technical support covering a wide range of topics Evaluate the effectiveness of training modules, workshops, etc. and make changes as needed to improve future results • Schedule, coordinate, and deliver follow-up client interactions • Work with users over the phone and via remote access to answer questions and solve issues with their Office 365 services on both PCs and mobile devices  • Problem-solve computer software, networking, and system issues with end users

Qualifications

• Working knowledge of Active Directory, Exchange, email migrations, hybrid migrations, Office365 application troubleshooting, PowerShell scripting, and general Office365 technical support • Remain current with up-to-date product information for all released software configurations • Demonstrate excellent professionalism and communication skills • Continuous improvement mindset where good is never good enough and the desire to raise the bar is a reason to come to work each day • Ability to make sound decisions, using good judgment in varying scenarios with varying degrees of conflict specific to employee interactions, operational results, and troubleshooting to achieve a unified outcome with integrity • Demonstrated ability to manage and prioritize multiple projects and tasks while employing time management and organizational skills • Critical thinking that supports your ability to accurately assess interactions, solve problems, and collaborate within our Quality framework and aligned to our Values • An appetite to be in an environment where you will constantly learn, be challenged, and get energized by change • Solid track record of achieving and exceeding performance and behavioral expectations

HERE ARE THE REQUIREMENTS WE ARE LOOKING FOR THAT ENSURES OUR OFFICE 365 CONCIERGE AMBASSADOR WILL BE SUCCESSFUL: • High School or Technical Diploma/Certificate required, Bachelor’s Degree preferred • 1-3 years of experience delivering an incredible customer experience in an IT or tech support environment • High degree of technical acuity and experience with a focus on supporting Microsoft/Office 365 products • Is the utmost Role Model for all Mural values, policies, practices, and procedures

Additional Information

In addition to working alongside a team of dedicated individuals and IT consulting experts, Mural offers competitive pay, paid time off, casual dress, multiple comprehensive medical, dental, and vision plans with 70% premium contribution from the company, 401(k) plan, company paid basic life insurance and long-term disability plan, corporate discounts on goods, services and travel, and company sponsored employee assistance program.

All your information will be kept confidential according to EEO guidelines.

_DISCOVER WHAT IT’S LIKE TO BE PART OF A TEAM THAT HAS FUN, CONTINUOUSLY COLLABORATES, CONSTANTLY TRYING NEW THINGS, AND LOVES HELPING SMALL BUSINESS CUSTOMERS! _

MURAL CONSULTING. MASTERING TECHNOLOGY. TOGETHER.