Job Description
We are seeking a proactive Murex Front Office Production Support Analyst (L1/L2+) to support the Equity Derivatives trading desk.
This role combines functional Front Office support and technical production support , working closely with traders, quants, and middle office teams to resolve issues related to trade lifecycle, pricing, risk, and market data within the Murex MX.3 platform.
Key Responsibilities
- Act as a key point of contact for traders and business users, supporting trade booking, pricing, risk views, and market data usage
- Investigate trade lifecycle issues (booking, amendments, events, settlements) and analyze P &L and risk discrepancies
- Monitor system activity, identify incidents, and troubleshoot pricing issues, risk gaps, and workflow failures
- Prioritize incidents based on business impact and escalate complex issues to L3 teams with clear analysis
- Work across Murex modules (Simulation, LiveBook, Trade Query) to analyze pricing behavior and risk outputs
- Support configuration-related investigations and validate system behavior
- Create and manage vendor tickets (Pega), providing detailed reproduction steps
- Coordinate with internal teams and the Murex vendor, and support releases with pre/post-change validations
- Maintain runbooks and documentation, track recurring issues, and contribute to continuous improvement
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