Visitor Services Operations Representative Museum of Science, Boston www.mos.org Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. SUMMARY STATEMENT: The Operations Representative is a proactive, energetic team member critical to our commitment to providing guests with a positive and memorable experience at the Museum of Science! The Operations Representative provides welcoming guest service while conducting admission and/or operational duties in several key, high profile areas of the museum including the Exhibit Halls entry, Mugar Omni Theater, 4D Theater, Butterfly Garden, Discovery Center, Thrill Ride 360 simulators, school group check in and logistics, and special exhibits. RESPONSIBILITIES: 20,000 - 50,000 guests per week depending on the season. Up to 15,000 guests per day during school vacation week / holiday periods or special exhibitions. 1,000 3,000 school children per day during the school year. Additional shifts may be required to accommodate peak periods such as school vacation weeks and holiday weekends. This position requires dressing in accordance with specified appearance standards/dress code. WORK SCHEDULE: These positions are regular, full-time and part-time with the following schedules available: Shift #202 (12.5hrs/week) Friday: 9:30am-5:15pm Saturday: 4:45-10:00pm Shift #302 (31hrs/week) Monday: 8:45am-5:15pm Tuesday: 8:45am-2:00pm Wednesday: 9:30am-2:00pm Thursday: 8:45am-2:00pm Sunday: 8:45am-5:15pm Shift #309 (38.5hrs/week) Tuesday: 9:30am-5:15pm Wednesday: 8:45am-5:15pm Thursday: 9:30am-6pm Friday: 9:30am-5:15pm Saturday: 8:45am-5:15pm Opportunities to sign up for additional shifts. REPORTS TO: Director, Visitor Services MINIMUM QUALIFICATIONS: HS Diploma or equivalent Six (6) months of customer service experience Demonstrated attention to detail. Proven experience juggling many tasks calmly and efficiently in a fast-paced setting. Proven success working independently STARTING SALARY: Non-Exempt (Hourly), $13.00/hr BENEFITS: Benefits for full-time, non-exempt (hourly) staff include: free parking, T accessibility, 15 vacation days, 12 holidays, 10 sick days, medical and dental insurance, short- and long-term disability, life insurance, retirement and savings plan, health care/dependent care flex spending plan, employee discounts, employee referral program, tuition assistance, professional development, direct deposit, free admission, free Duck Tours, discounted movie passes, and much more! The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. No phone inquiries, please. Qualified applicants will be contacted within two to four weeks of initial application.