Store Protection Specialist

Music City Nashville,TN #124 - Nolensville

Store Protection Specialist

Nashville, TN
Full Time
Paid
  • Responsibilities

    Job title: Store Protection Specialist

    Classification: Non-Exempt

    Reports to: Store Manager

    Job Summary: The SP Specialist is responsible for establishing and maintaining a

    high-level customer service environment in an effort to ensure the safety and security of

    customers and team members.

    Duties and Responsibilities:

    • Welcome customers and visitors by greeting them promptly, politely, and with a warm smile.
    • Assist in maintaining and managing traffic flow during busy periods, ensuring a smooth and efficient entrance and exit process.
    • Collaborate and communicate effectively with other team members to provide consistently excellent customer service.
    • Ensure adherence to company policies and procedures, especially those related to customer interactions and safety protocols.
    • Uphold a professional appearance and conduct oneself in a manner consistent with the values, vision, and mission of the company.
    • Ensure that no large bags or backpacks are brought in by customers.
    • Ensure that a manager or supervisor checks all team members’ bags any time they exit the building and that those bags adhere to the company’s clear bag policy.
    • Oversee and/or lead interactions with customers suspected of shoplifting to measure for compliance with company shoplifting policy.
    • Establish a presence in the immediate vicinity of the store’s entrance in order to project a strong sense of service as well as a strong deterrent to dishonest activity.
    • Conduct semi-regular floor walks to ensure safety and security of customers and team members.
    • Complete and submit Daily Activity Log to lp@brook-valley.com and place in binder for 60 days.
    • Dress code is business casual.

    Qualifications:

    1. High school diploma or equivalent; additional education or training in customer

    service is a plus.

    2. Proven experience in a customer-facing role, preferably in a retail or hospitality

    setting.

    3. Excellent interpersonal and communication skills, including fluency in multiple

    languages if applicable.

    4. Strong problem-solving abilities and the capacity to handle difficult or irate

    customers with patience and grace.

    5. Ability to thrive in a fast-paced environment and handle multiple customer

    inquiries simultaneously.

    6. Exceptional organizational skills and attention to detail to maintain an orderly

    entrance area.

    7. Friendly and approachable demeanor, with a positive attitude towards

    customer service.

    8. Flexibility to work varied shifts, including weekends, evenings, and holidays