Job Description

ABOUT THE ROLE: As the AT&T WIRELESS RETAIL STORE MANAGER, you will continue your retail career by leading a team to deliver extraordinary customer experience and to exceed sales target. You will be tasked with supervising the daily operation of a location including hiring, scheduling, developing, and coaching a team to ensure consistently great customer experience, strong sales results, and quality store operations. As an AT&T WIRELESS RETAIL STORE MANAGER, you will be expected to:

• Achieve location goals by coaching and developing team members to achieve company-established Key Performance Indicators.
• Maintain location staffing through employee retention, recruiting and team member training and development.
• Build a steady client base by ethical and customer-centric business practices.
• Establish business accounts by partnering with AT&T Signature team in holding community events outside the store
• Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards and policies
• Maintain operations by initiating, coordinating, and enforcing operational policies and procedures
• Uphold the stability and reputation of the location by complying with legal requirements
• Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks

WHY YOU SHOULD WORK WITH MY WIRELESS:

• Ongoing paid training
• Exciting career paths and growth potential
• Uncapped commission program when meeting or exceeding sales goals
• Medical, Dental and Vision coverage
• Life Insurance
• 401(K) Retirement Program
• Paid Vacation Time
• Company-paid memberships for Headspace for mental wellness and FinPath for financial wellness
• Total Pet Plan and Pet Insurance
• Employee Assistance Program
• Discounts off our latest devices and AT&T service plans
• You will receive a welcome kit of fun gear to get you started that include 2 AT&T work shirts and personal protective equipment.
• Exclusive sales contests and incentives for hitting key AT&T initiatives

Qualifications

REQUIRED QUALITIES:

• 1 year management experience
• 1 year retail or customer-facing sales experience
• Ability to work flexible hours including evenings, weekends, and holidays
• Demonstrated ability to meet performance and operation standards
• Ability to motivate, lead, and coach to results
• Strong organizational skills and attention to detail
• Highly effective communication and interpersonal skills

PREFERRED QUALITIES:

• Bilingual
• Bachelor’s degree
• Retail or customer-facing sales experience in the telecommunications industry
• Experience prospecting through outbound calls

Additional Information

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee with or without reasonable accommodation to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, most of the time is spent standing and walking around, moving about for prolonged periods of time, and occasionally lifting and moving objects of up to 10 pounds. The employee is frequently required to reach with hands and arms. Other movements may include climbing ladders, balancing on ladders, stooping, kneeling, crouching, and fine handling of display materials and merchandise. Dexterity is required.

Specific vision abilities required by this job include being able to work with small parts in mobile phones and being able to look at a computer screen for prolonged periods of time. These requirements can be met by the individual’s use of eyeglasses or contacts.