Job Description
THE OPPORTUNITY
A fast-growing industry leader in CBD and alternative health/beauty products seeking energetic, excited, sales, and service-minded individuals to offer a world-class customer service experience to customers and field affiliates. Must be a people person, able to thrive in a fast-paced, growing environment, and dedicated to providing the best possible professional service interactions via phone, email, and chat. Sales experience preferred with additional upselling opportunities.
RESPONSIBILITIES AND DUTIES
· Provide excellent customer service to all incoming contacts such as order processing, new enrollments, sales support, problem resolution, and product upselling.
· Able to master all order processing and sales support-related skills.
· Provide a world-class customer experience via Phone, Email, and/or Chat (as determined by business needs)
· Learn key features and benefits of all products and be comfortable upselling products and promotions to customers and affiliates.
· Stay up to date with all current policies, procedures, promotions, and training.
· Adhere to customer care performance/attendance standards and maintain a positive representation of the MDC | HempWorx brand.
· Safeguard proprietary information.
· Perform other job duties as assigned.
· Contribute to a positive, productive, and team-oriented work environment.
YOU ARE
· Customer-focused, empathetic, and a great listener.
· Positive and willing to work with leadership and peers to constantly improve the customer experience.
· Detail-oriented and comfortable learning new systems and processes.
· Happiest when working as part of a motivated team.
· Comfortable proactively adding value to interactions such as providing additional knowledge, product and event information, etc.
YOU HAVE
· Strong work ethic and desire for personal improvement.
· Excellent organizational and time management skills.
· Ability to adapt to an ever-growing and changing professional environment.
· Desire to grow and develop along with our company.
REQUIREMENTS
· 1-2 years of Customer Service Experience preferred.
· Excellent verbal and written communication skills.
· Careful attention to detail and procedures.
· Understanding of Microsoft Outlook, Excel, Word, and other basic business software and the ability to learn MDC systems and processes.
WHAT YOU’LL LOVE ABOUT US:
GREAT COMPANY CULTURE: We’re the anti-corporate corporate! We value people, health, and great products and are dedicated to our MDC | HempWorx family of employees!
QUALITY PRODUCTS: Recognized as the Good Guys and as one of the fastest-growing CBD companies in the US according to FORBES.(2019) https://www.forbes.com/sites/bethkaiserman/2019/03/24/hemp-authority-seal-cbd-products/#d4d9d1865f07
WORK THAT STAYS AT WORK: Genuine work/life balance served here!
WORK/LIFE BALANCE: We have generous paid days off, so you can always come to work rested and invigorated!
HEALTH BENEFITS: Medical, dental, vision, and 401(k).
EMPOWER YOUR FUTURE: Customer Care is just the start! We’re dedicated to providing the training, experience, and development to ensure that you have a long and rewarding career with us - focusing on hiring and promoting internally and maintaining a clear career path for all our employees.
WHAT YOU WILL LOVE ABOUT US:
GREAT COMPANY CULTURE: We are the anti-corporate corporate! We value people, health, and excellent products and are dedicated to our MDC | HempWorx family of employees!
QUALITY PRODUCTS: Recognized as the Good Guys and as one of the fastest-growing CBD companies in the US according to FORBES.(2019) https://www.forbes.com/sites/bethkaiserman/2019/03/24/hemp-authority-seal-cbd-products/#d4d9d1865f07
WORK THAT STAYS AT WORK: Genuine work/life balance served here!
TIME AWAY FROM WORK: We have generous paid days off, so you can always come to work rested and invigorated!
HEALTH BENEFITS: Medical, dental, vision, and 401(k).
EMPOWER YOUR FUTURE: We are dedicated to providing the training, experience, and development to ensure that you have a long and rewarding career with us - focusing on hiring and promoting internally and maintaining a clear career path for all our employees.
MyDailyChoice is an Equal Employment Employer; employment is governed based on merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender (including pregnancy, childbirth, or related medical conditions), national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other protected status. MyDailyChoice will consider qualified applicants with criminal histories consistent with the “Ban the Box” legislation. We may access publicly available information as part of your application.
Company Description
Quality Products: Recognized as the Good Guys and as one of the fastest-growing CBD companies in the US according to FORBES.(2019) https://www.forbes.com/sites/bethkaiserman/2019/03/24/hemp-authority-seal-cbd-products/#d4d9d1865f07 Work/Life balance: We have generous paid days off so you can always come to work rested and invigorated! Health Benefits: Medical, dental, vision, and 401(k). Empower your future: We’re dedicated to providing the training, experience, and development to ensure that you have a long and rewarding career with us - focusing on hiring and promoting internally and maintaining a clear career path for all our employees. Job Title: International Communications Manager Remote: Can work remote, or local.