Full Time Myer Hotels is family-owned with over 50 years’ experience in hospitality. Our current and future team members strive to uphold five core values: Passion for serving others, Excellence in all we do, Teamwork, Integrity, and Family. Along with our Christian values, the core values focus us toward "Passionately Serving with Excellence” while “Delivering Award Winning Hospitality.” A Guest Service Agent is responsible for checking hotel guests in and out of their rooms and ensuring every guest has an enjoyable experience at the hotel. Some of the main duties of a Guest Service Agent are greeting guests at the front desk, answering questions, recommending activities and restaurants to guests, and answering phone calls. Your central goal is to provide our guests with outstanding customer service and support. As the ‘face’ of our company, a successful candidate will be presentable and friendly, with outstanding people skills. A vital skill that a Guest Service Agent will have is attention to detail. An organized individual is necessary, as the Guest Service Agent is responsible for keeping track of guests and their requests. Responsibilities: • Become well-versed in sales of the hotel, whether by phone or in-person, and closing of reservations. • Master the Signature sales process. • Focus on completing the reservation transaction, and upsell different room types or the number of nights as needed. • Assist guests in acquiring tickets to attractions and shows. • Confirm guest details for their reservation, including address, phone number, and email address. • Offer great customer service and assist guests with requests. • Answer incoming calls and answer any questions the guest may have. • Collaborate with colleagues to provide top-notch customer service. • Update shift information, communication log, and Whistle messages. • Check that the front desk is neat, stocked, and presentable. • Document guests’ check-ins and check-outs. • Execute any other duties assigned to them throughout their shift. • Educate oneself on the hotel’s safety and security procedures. Qualifications: • Outstanding written and verbal communication abilities. • Comprehensive knowledge and proficiency in MS Office programs. • High school diploma or its equivalent. • Exceptional customer service capabilities. • Unsurpassed organization skills. • Ability to manage multiple tasks simultaneously. • Proven time management abilities. • Flexibility to work weekends, holidays, and overtime if needed. • Willingness to carry out extra duties as needed. Compensation: $15 - $16 hourly

• • Become well-versed in sales of the hotel, whether by phone or in-person, and closing of reservations. •
• Master the Signature sales process. •
• Focus on completing the reservation transaction, and upsell different room types or the number of nights as needed. •
• Assist guests in acquiring tickets to attractions and shows. •
• Confirm guest details for their reservation, including address, phone number, and email address. •
• Offer great customer service and assist guests with requests. •
• Answer incoming calls and answer any questions the guest may have. •
• Collaborate with colleagues to provide top-notch customer service. •
• Update shift information, communication log, and Whistle messages. •
• Check that the front desk is neat, stocked, and presentable. •
• Document guests’ check-ins and check-outs. •
• Execute any other duties assigned to them throughout their shift. •
• Educate oneself on the hotel’s safety and security procedures.