Harley-Davidson Motorcycle Sales

Myers-Duren Harley-Davidson

Harley-Davidson Motorcycle Sales

Tulsa, OK
Full Time
Paid
  • Responsibilities

    JOB SUMMARY

    Responsible for maximizing profitability of new and used vehicles through prospect sourcing and building positive customer relationships which model the highest level of responsiveness and provide a quality customer experience at every point of sales contact.

    GENERAL EXPECTATIONS

    • Devoted to insuring satisfaction to customers.
    • Determine management, production and quality requirements by asking questions and listening.
    • Attend company meetings as required.
    • Maintain a follow-up system that encourages follow through with assigned projects.
    • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
    • Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
    • Understand the terminology of the business and keep abreast of technology changes in products and services.
    • Know and understand the federal, state and local requirements which govern the company’s business.
    • Follow lawful directions from supervisors.
    • Understand and follow work rules and procedures.
    • Interact well with others and be a positive influence on employee morale.
    • Uphold the company’s non-disclosure and confidentiality policies and agreements.
    • Work evening, weekend and holiday work hours as required.

    JOB-SPECIFIC EXPECTATIONS

    • Coordinate with the Sales Manager to set and meet new and used sales quotas. Meet the profit margin goals for vehicle sales.
    • Fully utilize CRM system to capture and maintain in a timely, complete and organized manner electronic information relevant to prospects, sales, and customers.
    • Introduce customers to parts, service, F&I, and general merchandise departments.
    • Utilize floor time effectively in meeting the customer’s needs and soliciting sales.
    • Make sure that customers are aware of the features and benefits on all products.
    • Consistently use established procedures to complete all paperwork correctly and on time.
    • Actively develop prospects.
    • Demonstrate to each customer the advantages of products over competing brands.
    • With all new and used vehicles sales, effectively cross sell accessories, additional parts, F&I products, service contracts, warranties, etc.
    • Be polite and friendly and greet customers promptly. Consistently follow the outlined sales process.
    • Verify that customers are qualified for their wants, needs, and ability to buy.
    • Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
    • Ensure that customers receive consistent treatment by always following the documented procedures.
    • Conduct telephone transactions courteously and promptly.
    • Utilize the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership.
    • Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.
    • Consistently contact customers by means of CRM system, mailing lists and personal follow up to promote additional sales and customer satisfaction.
    • Perform pre-delivery inspection before delivery to customer.
    • Attend pertinent training and stay current with with sales department concerns and sales techniques.

    QUALIFICATIONS & JOB REQUIREMENTS

    • Excellent communication skills and interpersonal abilities.
    • Be an outgoing, energetic people person.
    • Must have the ability to get along with a broad customer base.
    • Extensive familiarity with sales and closing techniques.
    • Familiarity with Harley-Davidson products.
    • Proficiency with basic computer operation.
    • Ability to read and comprehend instructions and information.
    • Professional personal appearance.
    • Ability to meet company's production and quality standards.
    • Must possess valid driver's license.

    PHYSICAL REQUIREMENTS

    • Must be capable of standing or walking for long periods of time.
    • Must be able to operate office equipment including telephone, copier, fax machine, calculator, etc.
    • Noise level in the work environment may be loud.
    • Must have the ability to routinely balance and push motor vehicles of up to 950 lbs.

    WORKING CONDITIONS

    • Must be able to work indoors in air-conditioned areas as well as outside in the weather and elements.
    • Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in motor vehicle service department.
    • Occasionally exposed to exhaust fumes or other airborne particles.