JOB SUMMARY

Provides assistant to all departments of the dealership.

GENERAL EXPECTATIONS

• Must be able to follow directions and ask questions when in doubt.
• Devote himself/herself to ensuring satisfaction to customers.
• Attend company meetings as required.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

JOB-SPECIFIC EXPECTATIONS

• Wash motorcycles. Make sure they are cleaner than before they were left in the service department.
• Aid the Technicians with maintaining a clean, efficient work area, keeping the shop neat and organized.
• Be willing and able to understand and follow directions.
• Help service department employees to maintain a well-organized department offering exceptional customer satisfaction.
• Help to uncrate and set up new motorcycles.
• Be available to help technicians or other personnel when needed.
• Regularly check service department supplies and inform Service Manager when the stock is low.
• Be polite and friendly and greet customers promptly.
• Respond to requests for assistance cheerfully, courteously and quickly.
• Deliver motorcycles to customers.
• Assist with loading and unloading customer's motorcycles.
• Transport motorcycles to and from the warehouse in a safe manner.
• Organizing motorcycles at the warehouse.
• Assist technicians or other dealership personnel, when asked.

QUALIFICATIONS & JOB REQUIREMENTS

• Wear appropriate uniform each and every day.
• Professional personal appearance.
• Must possess valid driver's license with motorcycle endorsement.
• Must maintain a clean driving record.
• Demonstrated willing to work flexible hours.

PHYSICAL REQUIREMENTS

• The noise level in the work environment is usually loud.
• Requires use of both hands.
• Requires to bend, stoop, crouch, reach, handle tools, and lift 40 lbs. of material.
• Occasionally requires the ability to balance and push motor vehicles up to 950 lbs.

WORKING CONDITIONS

• Must be able to work indoors in air-conditioned areas as well as outside in the weather and elements.
• Frequently works near moving mechanical parts.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.