Job Summary

Repair, customize, maintain, or overhaul both customer and dealer owned motor vehicles as close to the allotted time schedule as possible with excellent quality.

General Expectations

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

• Provide prompt, dependable, high quality, vehicle service to (internal & external) customers.

• Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this “efficiency” skill.

• Maintain productivity (time spent working on billable jobs) as close to 100% as possible.

• Accept work assignments from Service Consultant/Manager.

• Request parts for the job as early as possible when needs become known.

• Perform service, repair and customization work in accordance to factory specifications.

• Assist Service Consultant, when requested, with writing up work orders, communication with customers, test riding, or any other issue which will help ensure customer satisfaction.

• Notify Service Consultant/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of the delay.

• After job is finished ensure proper completion and filing of paperwork.

• Keep work areas as clean as possible and assist others with maintaining shop cleanliness.

• Maintain technical (PHD and other) qualification by completing any necessary training programs assigned to you by the Service Manager.
  Minimize come-backs and deal with them promptly and satisfactorily when they do occur.

• Keep customers’ vehicle cleaner that when it was dropped off.

Qualifications & Job Requirements

• Completion of a factory authorized training program such as MMI Service School or equivalent work experience.
• Must posses valid driver's license with motorcycle endorsement.
• Focus on quality.
• Be prompt and available for flexible scheduling.
• Service Technicians need both basic and special tools to properly diagnose and service our products. All Service Technicians are required to own a set of tools.

Physical Requirements

• The noise level in the work environment is usually loud.
• Must be capable of standing or walking for long periods of time.
• Requires the use of both hands.
• Frequently required to bend, stoop, crouch, reach, handle tools, and lift 40 lbs. of material.
• Frequently requires the ability to balance and push a 950 lb. motorcycle.

Working Conditions

• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally, exposed to exhaust fumes or other airborne particles.
• Must be able to work indoors in air-conditioned areas as well as outside in the weather and elements.