Act as senior contributor to service transition and service delivery for accounts assigned to the team
Ensure proper coverage on assigned accounts; 1-4 projects or as needed
Monitor incident workload and redistribute as necessary
Conduct quarterly account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.
Serve as escalation point for assigned clients
Review contracts for special terms. Monitor time expended, billings, renewals, profitability
Spearhead and participate in process improvement initiatives to improve maturity of Managed Services delivery
Provide technical and functional subject matter expertise to team
Act as primary Technical Account Manager ( "TAM") for some accounts
Help coordinate collaboration between teams in different geographic regions
Design Dashboards to track Key Performance Indicators to indicate proactive changes to the customer's environments
QUALIFICATIONS
Undergraduate degree in relevant field or MBA or equivalent work experience
5+ years of experience on the administrative side of NetSuite, including support & escalations
Comprehensive understanding of landscape of web technologies and standards
Experience and knowledge of best practices surrounding ERP
ABOUT MYERS-HOLUM
Myers-Holum Inc. (MHI) is a technology and management consulting firm founded in 1981 and based in New York, New York with several professional services practices, specialized skills and expertise
Today, MHI has regional presence in core markets across North America delivering of NetSuite and other cloud services.
Our firm is comprised of a remote workforce of 175+ consultants and developers working across the US and Canada
Our cutting edge technology partners include Oracle + NetSuite, Google Cloud Platform, Dell Boomi and Stripe, all working with us to provide the best customer experience throughout each implementation
Specialties include Enterprise Data Management, Data Warehousing, Master Data Warehousing, Performance Management, Google BigQuery, NetSuite ERP and Ecommerce implementations and Managed Services
Having consulted for more than 800 companies ranging from the Fortune 500 to the lower Mid-Market, our workforce represents a diverse and ambitious group of consulting and development professionals with comprehensive industry, systems, and data management expertise.
The clients we service represent a wide array of industries including: Manufacturing W&D, Retail, Ecommerce, Software & Technology, NFP, Financial Services, Pharma & Healthcare, Hospitality, and Insurance
Having been a NetSuite Alliance Partner and Commerce Agency Partner since 2017, MHI has been recognized as NetSuite Partner of the Year in 2019, 2020 and Dell Boomi Growth Partner of the Year in 2020
Website: myersholum.com
BENEFITS
MHI offers competitive base salary, incentive pay and comprehensive benefits including medical, dental, 401k
Company access to training and full coverage for certification/exam fees in a variety of products and professional skill sets
Career growth and upward mobility to meet your long term goals
In US: MHI offers a company health insurance policy that covers 100% of premiums for the individual
Remote working opportunity when not traveling for client requirements with full access to the team through technology