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Front Desk Associate - Brentwood

Myodetox

Front Desk Associate - Brentwood

Los Angeles, CA
Part Time
Paid
  • Responsibilities

    ROLE OVERVIEW:

    Front Desk Associates (FDA) are responsible for providing exceptional service and hospitality at Myodetox clinics. FDAs manage all aspects of clinic Front Desk operational and client-service related tasks and provide consistent support to our team of therapists treating at each clinic.

    FDAs report directly to their clinic's Operations Lead and collaborate closely with all clinic staff including therapists and the Clinic Director each day. They will also have a close working relationship with the regional General Manager (GM) who oversees all operations in their region.

    The responsibilities and duties of this position described here are representative of those that this individual is expected to perform. This is not a comprehensive list and other duties may be assigned.

    ESSENTIAL ROLE FUNCTIONS:

    • Provide all clients exceptional Service and Hospitality up to Myodetox standard.
    • Introduce new clients to Myodetox (via phone, walk in, written communication) to our service offering with clear, on-brand messaging.
    • Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management.
    • Ensure all claims, invoices, transactions and/or Superbills (US only) are submitted and filed accurately.
    • Maintain clean, consistent client notes for seamless service to each client.
    • Consistently monitor and maintain clinic organization and cleanliness. This may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks.
    • Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned.
    • Maintain consistent communications with all other FDA and clinic staff to ensure seamless handoff from one shift to the next.
    • Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant.

    MEASURES OF SUCCESS:

    • Client and therapist feedback on clinic experience, particularly in reference to Front Desk interactions, is positive.
    • Conversations around the Myodetox service and what we offer are consistent, accurate, on brand, and encourage conversion to book.
    • Sessions booked and/or managed during FDA shift are done with consideration and care for business driving booking strategy.
    • Claims, invoices and all other relevant administrative tasks completed during FDA shift are done with minimal-to-no error or need for follow up.
    • Compliance with Myodetox policies including enforcing cancellation policies, application of appropriate adjustment codes where applicable, and managing retail sales at applicable pricing
    • Clinic is well-maintained during FDA shift, with positive feedback from therapist team and any drop in visit feedback from regional or Support Hub team.
    • Entire clinic team is kept up to date with all important data points from day-to-day shifts.

    WHO YOU ARE:

    • 1-3 years of experience working in customer service and hospitality
    • A resourceful, adaptable individual that thrives in fast-paced environments and working in collaboration with teams
    • Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
    • Hands-on experience working with various administrative software
    • Exceptional written and verbal communication skills

    CORE VALUES TO LIVE BY:

    Care Deeply. (Passion)

    Protect The Asset. (Sustainability)

    Do Less, Well. (Focus)

    Never Stop Learning. (Curiosity)

    Stay True. (Authenticity)