Guest Experience Coordinator

Myodetox

Guest Experience Coordinator

Los Angeles, CA
Part Time
Paid
  • Responsibilities

    Inspire. Create. Empower.

    Be a part of our team of like-minded individuals who are passionate about inspiring the community to take better care of their bodies.

    As a Guest Experience Coordinator (GEC), you are required to have a high level of enthusiasm, hospitality, and a passion for getting things done. As a GEC, you are a leader by trait and thrive in a collaborative environment. This role is essential to deliver a lasting impression with each of our guests, and you're committed to providing a 12 out of 10 experience to our guests with every visit.

    What you'll do:

    Guest Experience and Hospitality:

    • Providing all clients entering the clinic with world-class hospitality

    • Providing new client interactions prior, during and after their session

    • New client clinic orientation, requisite form completion, welcome kit distribution

    • Schedule and appointment management

    • Upholding brand standards by adhering to opening, midday, and closing procedures

    • Ensuring continuous cleaning/ sanitizing and general upkeep of the clinic and equipment

    • Replenishing supplies and inventory

    Administrative Responsibilities:

    • Processing all claims using company software
    • Invoice management
    • Follow up outreach for new and existing clients
    • Complete internal administrative paperwork
    • Field phone calls to clinic/Myodetox

    Support for the Therapist Team:

    • Working with therapists to optimize their schedules to ensure sufficient lead distribution, appropriate scheduling
    • Working with therapists to optimize their working space and preferences

    Who You Are:

    • 3+ years of experience working in customer service and hospitality
    • A resourceful, adaptable individual that thrives in fast-paced environments and working in collaboration with teams
    • Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
    • Hands-on experience working with various administrative software
    • Exceptional written and verbal communication skills

    Who We Are:

    Myodetox was started in 2015 - a clinic with a team of physical therapists and chiropractors who are trained to look at every problem with a similar approach to ensure a consistent treatment experience.

    Since then, we have helped improve the lives of tens of thousands of clients by solving their pain and injuries. In addition, we have partnered with industry-leading lifestyle and action-sports brands on various community activations by creating programs centered around recovery and injury prevention.

    As the first lifestyle therapy brand, Myodetox has 10+ locations throughout the US and Canada and is leading today's conversation on why taking care of your body is essential to your daily life.