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Microsoft 365 Consultant

M

Mytech Partners Inc.

Microsoft 365 Consultant

Minneapolis, MN
Full Time
Paid
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  • Responsibilities

    Job Description

    Location: Corporate/Minneapolis,,

    This is a Full time ($70,000 - $110,000) position with premium health insurance, generous PTO, 401k/match

    ROLE SUMMARY

    The Microsoft 365 Consultant role is a key part of executing Mytech’s mission and vision. We believe this role is part of a larger consulting practice that will evolve within Managed Services Providers (MSP’s) so we can continue to provide value to the small & medium business market.

    The Microsoft 365 Suite of solutions is where Microsoft is driving much of the business community, and they are continually developing new solutions and features that our clients will need help navigating and applying to their business. This role will help clients leverage communication, collaboration, and security capabilities of Microsoft 365 to improve their organizational productivity and security posture. Clients will need help connecting the dots between the business problems they are trying to solve and the capabilities of the Microsoft 365 suite and associated licensing to accomplish their objectives. This role is to help Make IT Easy for our clients to solve those problems where Microsoft 365 capabilities can help.

    This role also will help play a pivotal part in helping our internal team (sales & technical) engage our clients better and identify when Microsoft 365 Consulting should be part of the solution. This role should also keep top of mind that when we ‘drink our own champaign’ Mytech is in a better position to sell and support these solutions.

    This role should help Mytech identify where the Microsoft 365 solutions can improve how we communicate and collaborate too by continually using Mytech’s team as test, sample, pilot engagements you will be part of helping Make IT Easy for our team members, and all the clients we serve.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Engage Clients through Microsoft 365 Consulting primarily around communication, collaboration, and security. This will include in-person or remote video, training, interview & discovery sessions, and client presentations with associated deliverables.
    • Engage internal Team Members to define & document consulting offerings in alignment with Mytech’s ‘Minimum Viable Product (MVP) process. Inclusive of, but not limited to iterating and improving the quoting process, project execution guides, deliverable templates, and other documentation to improve the way Mytech executes Microsoft 365 Consulting.
    • Adherence and understanding of Mytech’s defined processes.
    • Maintaining a commitment to business quality and client service.
    • Establish clear expectations with clients and fellow team members in every area of interaction.
    • Mentor & Coach other team members (sales and technical) regarding the Microsoft 365 suite and how we can improve our client engagement and support of these solutions to serve clients better.
    • Assists Sales Team in M365 Solution Design for quotes, proposals and other client facing deliverables as needed to respond to client service requirements and procedures
    • Attend Industry Related Networking & Educational Events / Peer Groups (i.e. Microsoft Teams & Skype User Groups).
    • Participate in marketing event activities such as –in-person training, webinar production, Power User Group presentations, and other Microsoft 365 related marketing events/content.

    SKILLS

    • Excellent verbal & written communication skills (and to know when one is more appropriate vs. the other).
    • Ability to articulate key business objectives, and basic technical information, in both verbal, and written form. This skill is to be able to facilitate translating technical solutions to our non-technical clients in a way they can fully understand.
    • Ability to explain the SmartBusiness Suite & Watchtower (Co-Managed) IT Management programs.
    • Accurate use of Professional Service Automation (PSA)tool with regards to tickets, documentation and time entry which is essential for organizational communication and client services.
    • Demonstrated knowledge of vertical-specific regulatory requirements. (HIPAA, Security, SOC, FINRA, etc.
    • Relationship building skills are critical –internal team, external clients, vendor partners, and local networking partners. All people in this ecosystem should be part of your intentional efforts to build and maintain relationships.
    • Dynamic communicator, and quick ‘on your feet’ thinking when engaging clients and prospects.
    • Critical feedback, coaching, mentoring capabilities, and the ability to hold team members accountable.
    • Inherent curiosity about our client businesses, technology, and business best practices –Mytech X Factor
    • Ask great questions. Your ability to provide value to clients will significantly depend on your capacity and expertise of asking great questions AND follow-up questions with clients.
    • Ability to navigate complex client engagements from the technical perspective, and the multiple business stakeholder relationships (IT person, IT Director, CFO, COO, CEO, etc.).
    • Public speaking, training, communication skills.
    • Ability to produce written plans and deliverables for internal specifications and guides, in addition to client facing reports, and roadmaps.

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    Company Description

    About Mytech We consult organizations who seek a proven IT strategy. Our solutions allow companies to experience 4X more value and productivity from their IT investments. This is a bold promise requiring focus and discipline. Yes this is challenging. And yes we must find team members who crave such a challenge. Is this you? Mytech seeks motivated individuals. If you’re passive about your own career by all means we encourage you to apply to with any of our competitors. However, if you are hungry for more, and you’re motivated to make it happen, join us. You bring the motivation and we’ll give you the tools, the infrastructure, the marketing, and the business expertise, all of which will feed that hunger. We Make IT Easy for our clients. But that doesn’t mean it’s easy for us. That is why we are searching for smart, experienced, hard-working team members who are not afraid to innovate and creatively solve the diverse challenges of technology. This job requires ability to work at Mytech Partners, Inc. Minnesota office, located in New Brighton, MN. Variable hours/flexible shifts may apply.