Job Description

PLEASE NOTE; THIS ROLE IS BASED IN BOULDER!

As a Business Technology Manager (Account Manager), you will be primarily responsible for retaining and growing existing clients. Building quality, trusted relationships with clients, vendor partners and other team members will be key to your success. Understanding different personality and communication styles and being able to adapt your communication style in order to best listen and deliver key messages is an important skill in this role.

WHAT YOU'LL BE RESPONSIBLE FOR:

• You will work to establish rapport and maintain relationships with current clients and vendors.
• Liaising between various internal departments as well as vendors to respond to client inquiries and to be proactive regarding client-related support.
• Conduct periodic business reviews with clients to review relationship health, client satisfaction, and service delivery. Routinely explore growth opportunities within existing client base.
• Conduct annual planning and budgeting sessions with clients; help clients anticipate their technology needs.
• Intervene when client issues arise; drive action plans to remediate issues, prioritization.
• Establish clear expectations with clients and fellow team members in every area of interaction.
• Prepares sales quotes, proposals and other client facing deliverables as needed to respond to client service requirements and procedures.
• Resolving client inquiries in an expeditious and tactful manner. Follow up with clients on a timely basis.
• Track sales activities.
• Maintain accurate sales pipeline.
• Performance monitoring – revenue to plan, quality of service delivery, etc.
• Engage internal resources when opportunities emerge.
• Executing Mytech’s account management methodology.
• Monthly, Quarterly & Annual Goal attainment.
• Effective follow up, value add and closing capabilities.
• Proper use of business tools such as CRM, Quoting and other resources that require consistent, accurate data entry for our systems and operations to function properly.
• Following Mytech’s defined processes.
• Attending sales meetings, taking notes, and following-up on action items.
• Maintaining a commitment to business quality and client service.
• Performing other duties as assigned.

SKILLS AND REQUIREMENTS:

• Commitment to support and promote Mytech’s mission, vision, and values.
• Several years of account management experience with proven results
• Experience in technology with an understanding of hardware and networks
• Understand core business concepts, P&L, ROI, etc.
• High numerical reasoning
• Bachelor’s degree desired.
• Self-Motivated, Driven and goal oriented, professional
• Strong written/oral and interpersonal communication skills.
• Proficient in Microsoft Office programs.

The work environment is fast-paced but fun; flexibility and problem-solving skills are a necessity as well as the ability to manage and prioritize workload. We are looking for someone who is energetic, has excellent written and verbal communication skills, and will maintain professionalism and confidentiality.

Mytech Partners is a very client-centric company, so a thorough knowledge of client service will be required to effectively navigate a wide range of client interactions. Account Managers must be able to implement a disciplined approach to account management activities that will result the ability to meet inside sales revenue goals for Mytech and themselves.

ABOUT OUR TEAM

Mytech is made up of smart, experienced, hard-working people. We look for team members who are focused on meeting the needs of our clients and are willing to go above and beyond to do so. Our core values of Communication, Happiness, Accountability, and Improvement represent who we are and who we are constantly striving to be.

ABOUT MYTECH

We consult organizations who seek a proven IT strategy. Our solutions allow companies to experience 4X more value and productivity, a bold promise requiring focus and discipline. Yes, this is challenging. And yes, we must find team members who crave such a challenge. Is this you?

We Make IT Easy for our clients. That doesn’t mean it’s easy for us. That is why we are searching for smart, experienced, hard-working team members who are not afraid to innovate and creatively solve the diverse challenges of technology and relentlessly perfect customer service.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform the essential functions.

While performing the responsibilities of this job, regular attendance and the ability to communicate in a professional manner is necessary. The employee is regularly required to sit; frequently required to use hands to finger, handle or feel, and talk or hear. The employee must occasionally lift and move up to 50 pounds. Computer use is required on a daily basis.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

This position requires you to work from our office in Lakewood, CO. We will happily accept out of town applications; however, we do not provide relocation assistance.

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Company Description

About Mytech We consult organizations who seek a proven IT strategy. Our solutions allow companies to experience 4X more value and productivity from their IT investments. This is a bold promise requiring focus and discipline. Yes this is challenging. And yes we must find team members who crave such a challenge. Is this you? Mytech seeks motivated individuals. If you’re passive about your own career by all means we encourage you to apply to with any of our competitors. However, if you are hungry for more, and you’re motivated to make it happen, join us. You bring the motivation and we’ll give you the tools, the infrastructure, the marketing, and the business expertise, all of which will feed that hunger. We Make IT Easy for our clients. But that doesn’t mean it’s easy for us. That is why we are searching for smart, experienced, hard-working team members who are not afraid to innovate and creatively solve the diverse challenges of technology. This job requires ability to work at Mytech Partners, Inc. Minnesota office, located in New Brighton, MN. Variable hours/flexible shifts may apply.