Job Description

Job Description

Instructional Design & Training Specialist Needed for Premier Third-Party Claims Administrator

· Extensive Background in Transportation Claims Needed

· Experience in Property, Workers’ Compensation, and/or Construction Defect A Plus

Work-From-Home

Comprehensive Benefits Package

· Medical, Dental, Life Insurance

· 401k

· Paid Time Off

· Company Paid Holidays

· And Much More

Job Description:

Design and develop creative learner-centered, performance-based claim training programs. Utilize various learning and development resources and tools to optimize the training experience and outcomes. Deliver ongoing training to employees to address professional development and compliance needs, along with other training programs that support organizational initiatives. Collaborate with cross-functional leaders and resources when designing programs to ensure they meet customer and organizational needs. Partner with Training Manager to develop NARS University (Learning Management System) into an industry-leading training and development resource for all employees.

Essential Duties and Responsibilities:

• Perform the role of project leader for the design and development of curriculum, learning tools, and course materials for training courses and development programs.

• Analyze training needs and requests, identify skill gaps, and define the objectives and approach to best address and meet the desired goal(s) of training.

• Assist in the evaluation of training materials and programs offered by vendors, including "off the shelf" products.

• Collaborate with trainers and SMEs to create, update, and enhance existing content of current training courses and resources as needed.

• Use good technical writing skills to develop content and instruction for materials based on design specifications.

• Demonstrate excellent people-oriented communication and project management skills.

• Facilitate and lead training classes using proven and creative methods and techniques.

• Collaborate with other departments to onboard new and innovative programs, software, and processes as needed.

• Assist HR with implementing new compliance training programs on Ethics, Anti-Harassment, SIU, and any other classes as needed.

• Measure effectiveness of training programs and make necessary adjustments to maximize knowledge transfer and success.

• Manage the overall implementation of assigned learning programs.

Qualification Requirements:

Education / Licensing:

• High School Diploma or equivalent required, 2-year degree or higher referred.

• Previous instructional design and/or training experience required, insurance industry.

experience and background highly preferred.

• Multi-line adjusting experience and licensing preferred, but not required.

Technical Skills:

• In-depth knowledge of insurance coverages, principles, terminology, customs, and practices.

• Exceptional analytical, organizational, workflow and problem-solving skills.

• Excellent communication skills with a unique and engaging approach.

• Requires advanced ability to work independently.

• Requires advanced level of organization and time management skills.

• Must possess advanced level written and verbal communication skills.

• Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software (Microsoft Office platform).

Abilities:

• Willingness to work flexible hours.

• Travel will be required on as needed basis.

• Requires some lifting of boxes (marketing materials and displays) up to approximately 20 pounds.

• Ability to persuade, educate, and influence others.

• Ability to develop and deliver presentations/reports to management team.

• Ability to create, compose and edit written materials.

• Repeated use of keyboard, mouse, and exposure to computer screens.

• Able to sit for long periods of time at a computer desk.

In the spirit of pay transparency we are excited to share the base salary for the position of Instructional Design & Training Specialist is $70,000 -$90,000, exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual performance raise if all guidelines are met. Your salary compensation will be determined based on factors such as geographic location, skills, education and or experience. In addition to those factors, we believe in the importance of pay equality and consider internal equality of our current team members as a final part of any offer. Please keep in mind that range mentioned above is full base salary range for the role. Hiring at maximum of the range would not be typical in order to allow future and continued salary growth. We also offer a generous compensation and benefits package.

Company Description

North American Risk Services (NARS) is a premier third-party claims administrator that is dedicated to producing the best possible results for our clients. Founded in 1996, we handle claims for insurers, brokerages, managing general agencies, reinsurers, liquidation bureaus, self-insured funds and entities.

Company Description

North American Risk Services (NARS) is a premier third-party claims administrator that is dedicated to producing the best possible results for our clients. Founded in 1996, we handle claims for insurers, brokerages, managing general agencies, reinsurers, liquidation bureaus, self-insured funds and entities.