ABOUT US

NATIONAL GRID IS HIRING A TESTING AND SUPPORT ANALYST IN OUR TECH & INNOVATION DEPARTMENT IN SYRACUSE, NY

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

JOB PURPOSE

The RPA Testing & Support Analyst provides testing and post-go-live analysis and support to the Robotic Process Automation (RPA) team.  This position will collaborate with the RPA development and support teams to ensure quality testing and releases are implemented as well as create innovative and forward-thinking post-go-live solutions to help ensure RPA processes are scheduled and run efficiently across all areas in National Grid.

KEY ACCOUNTABILITIES

• Supervises the RPA Test environment to ensure virtual desktops and applications are configured and available as needed
• Administers RPA Test environment (running processes, maintaining run-time resources, “bot” credentials) and engage team members or stakeholders where action is required
• Logs and tracks defects; communicates to appropriate teams for resolution (in Test and Production environments)
• Represents the RPA testing and support teams in meetings with RPA team, business owners, application managers, or other stakeholders
• Assists or may lead in troubleshooting and triaging of process-related issues, including the review of process logs, input and output files, communications and/or other analysis to determine root cause of process disruption and potential mitigation efforts

SUPERVISORY/INTERPERSONAL- EXPERIENCE REQUIRED

• Good organizational and project management skills with experience of managing, analyzing and/or overseeing a diverse portfolio of activities.
• Good communication skills.

QUALIFICATIONS

• Minimum of Bachelor’s Degree required 
• Previous experience with Robotic Process Automation and deep understanding of technology, architecture and design concepts preferred
• Knowledge of Blue Prism RPA software extremely desirable
• Knowledge of troubleshooting tools and techniques related to networks and systems (i.e. remote access tools, Windows Support tools, connectivity tests) preferred
• Ability to prioritize, schedule and complete tasks given changing priorities around process break/fix needs and/or general project changes.
• Strong people and process skills with the ability to communicate complex information effectively
• Strong problem solving, troubleshooting and design skills required
• Excellent Microsoft suite knowledge; MS Excel, MS Access and other technical skills required 
• Knowledge of Active Directory, network communications, and file system management desired
• Knowledge of a scripting languages and proven experience with programming (VBA / HTML/ SQL) desired

MORE INFORMATION

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

NATIONAL GRID IS AN EQUAL OPPORTUNITY EMPLOYER THAT VALUES A BROAD DIVERSITY OF TALENT, KNOWLEDGE, EXPERIENCE AND EXPERTISE.  WE FOSTER A CULTURE OF INCLUSION THAT DRIVES EMPLOYEE ENGAGEMENT TO DELIVER SUPERIOR PERFORMANCE TO THE COMMUNITIES WE SERVE.  NATIONAL GRID IS PROUD TO BE AN AFFIRMATIVE ACTION EMPLOYER. WE ENCOURAGE MINORITIES, WOMEN, INDIVIDUALS WITH DISABILITIES AND PROTECTED VETERANS TO JOIN THE NATIONAL GRID TEAM.