Job Description

The Digital Network Operations Center (DNOC) is NBCUniversal’s first 24/7 digital operation predicated on delivering holistic OTT content distribution, proactive monitoring, and issue resolution across the entire portfolio of VOD and Live streaming ecosystems. A Digital Operations Specialist (L2) is tasked with supporting the daily execution of Digital NOC processes to ensure the proper distribution and monitoring of all NBCU/Peacock digital properties. A specialist requires a strong working knowledge of all functions within the operation and acts as the primary liaison for troubleshooting and mitigating detected issues. Other responsibilities include but are not limited to real-time monitoring of live stream health, VOD delivery workflows, internal content processing systems, and data aggregation tools across the entire distribution chain. Overall, a Digital Operations Specialist (L2) is accountable for upholding the set standards of reliability across the digital environment, by properly executing all designated workflows and adhering to established service level agreements.

• Products & Services: Client-side service layers and player stack components
• Sites & Apps: Server-side service layers and application functionality
• Cloud Distribution: Compute node throughput and mezzanine/HLS delivery
• Terrestrial Distribution: Direct-connect port handoffs and network interfaces

This role is a unique opportunity to join a cutting-edge team that is pioneering digital delivery and distribution for the industry

Requirements:

• Support the end-to-end distribution of NBCUniversal’s digital library across a diverse portfolio of products, platforms, and partnerships
• Execute the set standards of reliability throughout the digital environment by properly supporting all designated workflows and adhering to established performance thresholds
• Drive escalation, reporting, and resolution communications across the digital footprint and larger organization
• Manage maintenance events to ensure system compliance and procedural guidelines are upheld
• Develop workflow expertise and communicate knowledge throughout the operation
• Collaborate with Technical Operation peers on delivery assurance to internal and external clients
• Partner with Engineering teams to manage terrestrial and cloud distribution architectures
• Unite with the internal Leadership team to develop technological and operational enhancements
• Create and maintain strong working relationships with external distribution partners
• Analyze issue trends and discrepancies

Qualifications

• Bachelor’s degree or related media experience is required
• Minimum 3 years industry, database, or related analytic experience is required
• Minimum 3 years Network Operations, Digital Operation, or Media Operations facility experience strongly preferred
• Prior experience in a support role strongly preferred
• Prior experience using JIRA and Service Now ticketing systems strongly preferred
• Prior experience using OTT devices strongly preferred (Web, iOS, tvOS, Android, Fire TV, Android TV, Roku, Xbox, PlayStation)
• Excellent computer skills, including MS Office Suite (Word, Excel, PowerPoint, SharePoint)
• Excellent written and verbal communication skills

Desired Characteristics:

• Knowledge of digital products and distribution system processes
• Technical experience with video encoding, troubleshooting, and testing
• Ability to work in a fast-paced environment
• Strong attention to detail
• A track record of meeting or exceeding performance expectations

Additional Requirements:

• Must be willing to work in Englewood Cliffs, NJ
• Must be willing to work on any shift including, overnights, swing, or weekend and work overtime with short notice

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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