Job Description

ABOUT YOUGOV DATA PRODUCTS CLIENT SERVICES

The Data Products Client Services team is focused on delivering value to our clients through the actionable insights derived from YouGov’s industry leading brand-tracking and audience profiling syndicated products, BrandIndex and Profiles. Our team uses a powerful mix of syndicated tools, analytics, data visualization and storytelling skills to deliver impactful data stories to answer our clients’ most strategic business questions such as Brand Health Tracking, Customer Funnel Journeys, Audience Sizing & Profiling, and Campaign Tracking. The Client Services team plays a vital role within the company, developing strong relationships as a trusted strategic partner to our clients.

As a Client Services Analyst with YouGov, you’ll be an important member of the Data Products team supporting a range of clients subscribing to the BrandIndex and Profiles products.  Your responsibilities will include onboarding and guiding client users on YouGov’s products, leveraging those systems to build reports and conduct ad hoc analyses, and delivering analytical insights and recommendations to our customers. You will support YouGov clients ranging from Fortune 100s to fast-growing companies, spanning a variety of industries including Financial Services, Insurance, Technology, Social Media, Advertising Agencies, and more.

JOB RESPONSIBILITIES

In this role you will be working closely with senior members of the Client Service team to ensure we are driving successful outcomes for our clients. You will gain valuable experience and develop a broad skill set through your on the job responsibilities, specifically:

·       Data Product Fluency: Become knowledgeable in the BrandIndex and Profiles tools, gaining a deep understanding of the user interfaces and data, translating that knowledge to our clients

·       Teaching Others: Support onboarding and ongoing training efforts with new and existing clients to ensure they are getting the most value out of our data products

·       Analytic Application: Design and deliver re-occurring Insights reports to clients addressing their core insight needs, including (but not limited to) Brand Tracking, Market Sizing, and Audience Identification & Profiling

·       Insights Discovery & Story Telling:  Deliver data-driven insights and recommendations, addressing client’s ad hoc business questions

·       Internal Collaboration: Partnering with Account Management and Sector Leads to provide a positive client experience that promotes partnership growth

Qualifications

QUALIFICATIONS, SKILLS & EXPERIENCE

This is an entry-level role, with qualifications focusing more on competencies than prior experiences. The applicant should be interested in the market research industry and working directly with clients.

DESIRED COMPETENCIES:

·       Intellectually curious, with a strong interest in solving problems with data and story telling

·       Enthusiastic, a willing and quick learner with a drive to succeed

·       Service-oriented mentality, with a desire to work in a client facing role

·       Strong communication skills and ability to craft a persuasive narrative

·       Uncompromising attention to detail

·       Ability to manage multiple projects simultaneously

·       Effective team player, eager to collaborate with teammates and clients

REQUIREMENTS:

·       Bachelor’s degree or higher. A degree in a marketing or a research field is a plus (i.e., economics, psychology, business, marketing, market research, analytics, etc.)

·       Strong knowledge of Microsoft Office’s Word, Excel, and PowerPoint

·       An eye for detail and ability to put together accurate deliverables in a timely fashion

NICE TO HAVES:

·       Prior work experience as a researcher or analyst, or experience of converting data into stories

·       Experience of working on client-facing projects

·       Knowledge of business intelligence programs (ex. Tableau, PowerBI, etc.)

Additional Information

YOUGOV IS AN EQUAL OPPORTUNITY EMPLOYER THAT IS COMMITTED TO DIVERSITY AND INCLUSION IN THE WORKPLACE. WE PROHIBIT DISCRIMINATION AND HARASSMENT OF ANY KIND BASED ON RACE, COLOR, SEX, RELIGION, SEXUAL ORIENTATION, NATIONAL ORIGIN, DISABILITY, GENETIC INFORMATION, PREGNANCY, OR ANY OTHER PROTECTED CHARACTERISTIC AS OUTLINED BY FEDERAL, STATE, OR LOCAL LAWS.

THIS POLICY APPLIES TO ALL EMPLOYMENT PRACTICES WITHIN OUR ORGANIZATION, INCLUDING HIRING, RECRUITING, PROMOTION, TERMINATION, LAYOFF, RECALL, LEAVE OF ABSENCE, COMPENSATION, BENEFITS, TRAINING, AND APPRENTICESHIP. YOUGOV MAKES HIRING DECISIONS BASED SOLELY ON QUALIFICATIONS, MERIT, AND BUSINESS NEEDS AT THE TIME. 

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