Job Description

This position is very fast paced and will be responsible for supporting the Parking Services Manager by overseeing the guest service standards, team member satisfaction and parking/transportation needs on the hilltop. As an Assistant Manager, you will be responsible for training and development of parking team members and supervisors. Additionally, you will be assisting the manager in the planning and execution of departmental and company policies and procedures established by the company as well as implementing departmental programs focusing on team member & guest satisfaction.

• Responsible for managing Supervisors and Team Members providing work direction, performance reviews and coaching.
• Mentors and counsels Supervisors and Team Members while enforcing policies and procedures ensuring compliance of company and departmental standards.
• Assists with strategic planning of the area that focuses on providing a positive experience for Team Members, guests and ultimately provides positive financial returns.
• Creates, facilitates, and supports development plans and training for Lead Team Members.
• Create and update job descriptions, standard operating procedures, and handbooks when necessary to ensure all information is current and up to date.
• Responsible for managing a workforce of 100+ Team Members daily.
• Conduct one-on-one performance reviews and annual evaluations.
• Takes action to prevent recurrence of Guest and Team Member feedback in a timely manner.
• Investigates incidents including Team Member/Guest concerns and/or complaints.
• Apply and implement performance standards by proactively thinking on new ideas, concepts, and procedures relative to changing business and staffing needs.
• Assists with the maintenance of both labor and non-labor departmental budgets.
• Ensure a partnership exists with department’s scheduler to ensure that budgeted labor hours are met.
• Implements initiatives to support the Team Member and Guest satisfaction programs (TSAT/GSAT), ensuring Team Members understand the importance of the programs.
• Participate as a Duty Manager when needed to support area coverage.
• Plan and coordinates the day-to-day operational and special event needs.
• Rewards and recognizes team members every day for above and beyond performance.
• Participate and supports internal cross departmental relationships.
• Uphold our Environmental Health and Safety standards.
• Understand and uphold the B-192 collective bargaining agreement by partnering with Human resources and Labor Relations to maintain positive union relationships.
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations.
• Leads by example by modeling the Core Values.
• Perform activities, functions and other related tasks and duties as assigned or require.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $69,000 - $75,000.

Qualifications

Basic Requirements:

• High school education required.
• Minimum 3 years of Parking/Transportation Operations management/team leadership experience; or equivalent combination of education and experience, including experience in guest service.
• Must be available to work on weekends, holidays and nights as required.
• Able to work outdoors in varying weather conditions and walking / traveling to multiple venues throughout the day.
• Thorough knowledge of MS Excel, Word, and PowerPoint.
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

Desired Characteristics:

• Thrives in a fast paced, dynamic environment with the ability to be a proactive problem solver.
• Proven excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills.
• A strong passion for delivering the highest quality of guest service both internally and externally.
• Demonstrated ability to motivate and engage with a team.
• Strong focus on planning and organizing workload.
• Strong interpersonal and analytical skills
• Proactive thinker/self-starter
• Experience leading a diverse generational team.

Additional Requirements:

• *  **Required On-Site** : This position is required to be performed full-time from an NBCUniversal-designated worksite.
  

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

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