Job Description

The Assistant Manager, Main Entry Sales is responsible for managing and supervising the day-to-day sales operations of the Main Entry department, including the assigned staff and their communication with guests. Oversees overall front gate operation and Team Members within the Main Entry department with direct oversight of Ticket Booths, In-Park Sales Operations, and Ticket Fulfillment. The Assistant Manager also partners with the Operations Team to support department-wide initiatives and strategies.

Responsibilities Include:

• Uphold our Environmental Health and Safety standards.
• Mentors and counsels Team Members and supervisory staff while enforcing policies and procedures ensuring compliance of departmental standards.
• Responsible for managing a workforce of 100+ Team Members daily.
• Build internal cross departmental relationships to maximize efficiency and effectiveness.
• Assists with strategic planning of the area that focuses on providing a positive experience for Team Members, guests and ultimately provides positive financial returns.
• Coordinates and executes the day-to-day operational needs including special events.
• Work closely with Management to coordinate development planning and training for Leads and Team Members.
• Assist Manager in the hiring, training and development of Supervisors and Team Members.
• Conduct one-on-one performance reviews and annual evaluations for Supervisors and Team Members.
• Manages and observe Sales Associates performance to ensure proper coaching and training are implemented.
• Manages and oversees weekly Sales Goals.
• Assists with revenue reporting.
• Work with Management to analyze training material to ensure updates occur.
• Supports and implements Team Member and Guest Satisfaction programs (TSAT/GSAT).
• Enhance existing incentive programs to drive for a highly engaged team environment.
• Builds a culture of Team Member rewards and recognition using company and department tools.
• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.
• Investigates incidents including Team Member/Guest concerns and/or complaints.
• Leads by example by modeling the Core Values.
• Seek, implement, and monitor best practices.
• Act as a duty manager to support area coverage.
• Maintain both labor and non-labor departmental budgets.
• Oversees Supervisors and hourly Team Members, providing direction, performance reviews and coaching.
• Conduct one-on-one performance reviews and annual evaluations for Supervisors and Team Members.
• Manages and observe Sales Associates performance to ensure proper coaching and training are implemented.
• Manages and oversees weekly Sales Goals.

Qualifications

Basic Requirements:

• At least 2 years of leadership experience with a team of 20+ employees.
• Must be available to work on weekends, holidays and nights as required.
• Must have excellent written and verbal skills.
• Must be proficient in Microsoft programs such as Word and Excel.
• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

Desired Characteristics:

• Theme Park Operations knowledge.
• Experience managing in a union environment.
• Strong interpersonal and analytical skills.
• Demonstrated ability to motivate and engage with a team.
• Proactive thinker/self-starter.
• Team Player.
• Sales, Retail or Hospitality background preferred.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $69,000 - $75,000.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.